This content is for the Verizon Internet Gateway (ARC-XCI55AX). Share Connect with us on Messenger Visit Community Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? Please escalate. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. For more information, please see our Easy returns. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. Using an external MIMO antenna outside your building, pointed at the nearest tower, can help you get the fastest 4G LTE and 5G data rates possible. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. Learn about set up, advanced feature use and navigation. Review the Firmware . Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Firmware 3.1.1.17 was installed out of the box. Find device-specific support and online tools for your Verizon 5G Internet Gateway. Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Here's how to set up port forwarding, an advanced networking option, on your 5G Internet Gateway. The gateway will automatically restart once the update is complete. What's changing: Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. The picture below displays an example of some of the many "Spring-Contact" and "MHF-SW23" connectors present within the Verizon 5G Internet Gateway (ASK-NCQ1338). Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). vman10809. What's changing: I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. Please sign in again to continue. However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I really don't want to interrupt the internet use in the house to wait for the gateway to get activated as a primary router. Release date: 06/22/2022 NOTE: This model of Verizon 5G Gateway does NOT support the use of external antennas. Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM What's changing: Due to inactivity, your session has expired. Congrats, that device supports the use of external antennas! Here's how to run a speed test for your 5G Internet Gateway. Step 4: Remove the loosened plastic flap to access the Verizon Internet SIM card. Please sign in again to continue. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Updated LED behavior to show blinking red if the SIM is not active. It features a . If your Internet Gateway is having power issues, view this info. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. What's changing: So far so good. As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . Extend your session by clicking OK below. Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). Due to inactivity, your session will end in approximately 2 minutes. Have a phone you love? Removed myFiOS reference as it is not applicable for this device. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Due to inactivity, your session will end in approximately 2 minutes. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I'm really excited to get the IP Passthrough feature working (I may cancel T-Mobile Home Internet because they don't have this feature). Is there a way to rectify the issues without new hardware? The details: This online tool will help you identify and resolve problems with your device. My gateway got updated remotely last night to firmware version 5.33.117.1. This is happening on my iPhone and Mac using Safari and Edge. I still cannot update to the latest version. New comments cannot be posted and votes cannot be cast. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Please sign in again to continue. We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). Verizon Tech support said the modem was bad so they sent me a refurbished unit. Correct answers are available for this post. You won't be able to use the sim with your own modem. Software Version: 3.2.0.14. As you might expect, using outdoor directional antennas can help increase the signal strength. Extend your session by clicking OK below. NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. Here's how to view devices connected to your Verizon Internet Gateway(ARC-XCI55AX). "We hope you're enjoying your 5G Home Internet service. While signal is generally stronger the higher you go, theres also often more interference. Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. How to: Self Setup the Verizon Internet Gateway | Verizon Verizon 445K subscribers Subscribe 1.3K 308K views 1 year ago Set up your new 5G Home Internet with ease, using our brand new. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. Release date: 01/17/2023 You can let Verizon know why improved data speeds are important to you and why you want their future systems to support 4x4 MIMO external antenna connections by sending a message to their Executive Leadership: https://www.verizon.com/about/our-company/leader/contact/922789. That means they can use the same wireless spectrum to send more data per second. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Free shipping over $99. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Do not restart the gateway when it's updating. Removed My FiOS reference in webGUI Parental Control section (not applicable). This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. I know there's lots of other customers in the same position as I am. Have a phone you love? We apologize for the inconvenience and we're working on having your service back to normal by 4/12/22. Sign in to the Admin Web GUI. Release date: 04/12/2022 But I'm still stuck on firmware 2. Here's how to properly mount your 5G Internet Gateway on a wall. Extend your session by clicking OK below. See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile This User Guide can help you get the most out of your 5G Internet Gateway. The current software update addresses the following: The details: Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. The layout and advanced router settings will see several changes. We'll talk more about this in the next section of this guide. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. From the T-Mobile Internet App, select MORE > Gateway information. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Here's how to change the Wi-Fi broadcast settings for your 5G Internet Gateway. I switched back to the original modem since I needed the IP Passthrough feature that is not available in the older firmware. Fecha de lanzamiento: 01.17.2023. There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top Cookie Notice Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways(ARC-XCI55AX). I just noticed a new firmware was posted today. Lets. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Software Version: 220745 To enable, go to LAN settings and enable IP Passthrough. Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. The current software update: The details: When I go to the management interface and check for an update manually after about 30s it comes back with this error message. Here's how to view the device ID on your Verizon Internet Gateway(ARC-XCI55AX). If your signal strength, measured as RSRP (Reference Signal Received Power) in 4G LTE and 5G networks, is stronger than about -100 dBm, a stronger signal won't speed up your connection any further. They can't be manually requested. Software Version: 3.1.1.28 What Causes Dropped Calls for Smart Phones? Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile.