Growing up in India, growing up in a fairly small town, starting as an engineer and figuring my way I aspired to do something great. Select this result to view Yamini G Rangan's phone number, address, and . Were in the middle of a transformation. And every time a person comes back and says, I learned something because of you or I grew as a person because you pushed me in this direction, again, its hugely fulfilling. Learn how to use HubSpot and inbound to grow better. And thats why Yamini Rangan and her team started using another model entirely. Difficult. Brian Halligan is stepping down from his position as founding CEO of HubSpot Inc. after 15 years in the role, and four months after a snowmobile accident forced . I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities youve had to work with incredible brands, leaders, and technologies. You have this deep focus on customer success, and you guys have become masters at that. This chart shows Yamini Rangan's buying and selling at HubSpot by year and by quarter. . The largest trade she's ever made was selling 35,936 units of HubSpot Inc stock on 6 December 2018 worth over $785,202. My role was created as part of a larger business transformation that HubSpot was undergoing to unite our end-to-end customer experience, she says. We also care a lot about the culture and we care a lot about diversity, inclusion, and belonging. We're committed to your privacy. She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot, and a few months ago, in September of 2021, she was promoted to CEO. Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpot's CEO, effective September 7, 2021. My children asked, Mom, what do you do? Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer and for her, the Flywheel model is just a better metaphor for how todays organizations interact with customers and how they can drive business growth. and A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. Were excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. Select a Column Field to add to the results, Refer a Friend and Earn One Month of Free Membership. Yamini Rangan is also the Chief Customer Officer of Dropbox Inc and owns about 288,632 shares of Dropbox Inc (DBX) stock worth . Halligan will shift to executive . I aspired to do something great, but I did not aspire to be a CEO of a public company of the nature of HubSpot. Passionate about customer-centricity, Yamini believes the key to . Im very fascinated by this. Yamini's present occupation is listed as a . "Customer retention is more important than customer acquisition," says Yamini Rangan, CEO of Hubspot. Of this total $0 was received as a salary, $0 was received as a bonus, $0 was received in stock options, $0 was awarded as stock and $0 came from other types of compensation. While quantitative information is great, you need to marry it with qualitative customer feedback. They purchased a total of 10,000 shares worth more than $3,400,800.00. Chief Financial Officer Kathryn Bueker Yamini Rangan around $98,890. Yamini Rangan is Chief Executive Officer at HubSpot. sale However, you dont need to reinvent the wheel the biggest driver of growth in 2021 and beyond remains your customers.. Ms. Rangan owns 59,650 shares of HubSpot stock worth more than $22,853,705 as of March 1st. of 3,368,087 shares. Now, a year later, Im the CEO of the company. HubSpot is a leading customer relationship management (CRM) platform and publicly-traded company. sale Anna Griffin: Thats so important, particularly in a world where net revenue retention is the number one driver of enterprise value. So thats how we think about it at Intercom. Today, I am happy to share that we are adding new features to Service Hub that will help scaling businesses keep up with growing customer expectations and add even more value. Among these stocks, Free and premium plans, Customer service software. Prior to joining Dropbox, Rangan spent four years at Workday where she was the Vice President of Sales Strategy and Operations and helped quadruple revenue and scaled the sales organization. Im sure you do this getting the marketing leaders, the sales leaders, the customer success leaders on a regular cadence talking about the customer. Thats what I took away from my engineering career. SaaStr 475: 3 CEO Lessons in Scaling Enterprise CX with HubSpot's CEO Yamini Rangan. also Sr Vice President and GM & Core Timothy H. Young I thought I wanted to be a product marketer, but I found a very cool opportunity in sales and said, Why not? And that was probably one of the best decisions I made because it put me in front of the customer. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. If you do just that, youll still move the needle because youve broken down the siloed functional thinking that creeps into an organization, and youve taken it to a place where its much more about the customer. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. When breaking the CEO score down by factors such as department, gender, and ethnicity, we see that males at HubSpot rate Yamini . Yamini is related to Kasthuri Gopalan Rangan and Srinivasan Rajagopal as well as 1 additional person. sale "But excited. HubSpot provides a cloud-based marketing, sales, and customer service software platform referred to as the growth platform. The individuals or entities selected as "gurus" may buy and sell securities before and after any particular article and report and information herein is published, with respect to the securities discussed in any article and report posted herein. See all integrations. Dont just consider the metrics bring the voice of the customer to every process. I start with the art piece because frankly, art is culture. Only the transactions in Open Market or Private Sale at the market prices are included. Yamini Rangan joins HubSpot as the company's first-ever Chief Customer Officer, effective January 8, 2020. . Its very customer-centric and obsessed with buyer behavior and trends. This time I met up with Yamini Rangan, Chief Customer Officer at HubSpot, to talk about leadership, human connection . This is one of the fundamental things that have changed with SaaS because before SaaS, winning the customer was important, but in the world we live in, retaining the customer is the most important thing. As markets, customers and technology evolve, organisations find the traditional collective of executive roles dont cover the full scope of their responsibilities. The market potential is huge. CEO @HubSpot. Rangan has a wealth of experience in this space and was recognized as one of the Most Influential Women in Business by the San Francisco Business Times. , Short on time? ", Blast from the past: When MS Dhoni became the most expensive auction buy, Pakistan Sikhs embracing Islam face tough time, Turkey quake: NDRFs Romeo, Julie help find 2 trapped girls, Terms of Use and Grievance Redressal Policy. Use Code. Yamini previously served as Chief . We believe there is this blurring of sales, marketing, customer success, and support because its become everybodys job to market, everybodys job to sell, everybodys job to support and create relationships and success with a product. The oldest executive at HubSpot Inc is JillWard, 60, who is the Director. "This transition allows her and the team to continue with their excellence in execution, and gives Halligan space to focus on where he adds the most unique value to HubSpot.". What does that look like at HubSpot? a net Free and premium plans, Connect your favorite apps to HubSpot. It starts here: https://www.gong.io/revenue-intelligence/Connect with Devin Reed: https://www.linkedin.com/in/devinreed/Connect with Sheena Badani: https://www.linkedin.com/in/sheenabadani/ How do you decide what to work on first? Think about the metrics from a customer perspective. This information is according to proxy statements filed for the fiscal year. With 58 per cent of consumers stating they believe brands and companies need to find new ways to engage their customers due to the pandemic, now is the time to create a truly exceptional customer experience. And thats the funnel we call it the funnel vision. Wallmine is a radically better financial terminal. Anna Griffin: Thats fantastic. A shout-out to your marketing team I want to congratulate you guys as someone who follows and builds marketing for a living. My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. HubSpot, Inc. develops Internet marketing software solutions. Embracing feedback. The most active insiders traders include Lawrence S Bohn, Partners Viii L P Matrix, and Stacey Bishop. . In no event shall GuruFocus.com be liable to any member, guest or third party for any damages of any kind arising out of the use of any content or other material published or available on GuruFocus.com, or relating to the use of, or inability to use, GuruFocus.com or any content, including, without limitation, any investment losses, lost profits, lost opportunity, special, incidental, indirect, consequential or punitive damages. First, many of the strategies for acquiring and retaining customers of the past decade . Find more alumni from Clemson University. Source: Supplied. Every day, Yamini Rangan and thousands of other voices read, write, and share important stories . Yamini Rangan is Chief Executive Officer at HubSpot. Dean's Speaker Series: Yamini Rangan, FTMBA 03, CEO, HubSpot. ICYMI with Yamini Rangan, Chief Customer Officer at HubSpot. They have also studied at Clemson University : Anju Rao - Starbucks. Mar 15, 2022. Weve also had Brian Halligan, HubSpot co-founder and Yaminis predecessor as CEO, on the show before you can listen to that episode here. Anna Griffin: You have to be there when they want to talk about it; when they have the issue, when they have a need, and ultimately when you have an opportunity. That was not an intentional choice. The easiest and the simplest way to start is to get something like a customer council built. We share very similar thinking. Named Glassdoor's #2 Best Place to Work in 2022, HubSpot has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. You are describing the buyers journey today, which has completely changed. Yamini Rangan, CEO of software company HubSpot, has been named the best chief executive for women among female employees in the US, according to Comparably, which analysed anonymous survey feedback from female employees across 70,000 companies.. Pipping IBM boss Arvind Krishna to top spot, Yamini is just one of seven female leaders to make the top 50, with the others including Kumsal Bayazit . Anna Griffin: I cant wait to see what youre going to make possible next. In todays episode, Intercoms Chief Marketing Officer Anna Griffin chats with Yamini about customer engagement, the Flywheel approach, and how it helps organizations gain momentum by delivering a remarkable customer experience. They could download a free product and engage with your product. We need to have the floodgates open and have a pretty big shift . Asha Keddy - Intel. Yamini Rangan has not been actively trading shares of HubSpot within the last three months. Other recent insider transactions involving Dropbox Inc (DBX) include I started as an engineer at that point, I was fascinated by technology. Please note GuruFocus will not track the insiders transaction performance if he/she does not have buying transactions. Yamini Rangan is Chief Executive Officer at HubSpot. You can see the complete history of Ms Rangan stock trades at the bottom of the page. I think the next chapter is even bigger than the previous one. For years, businesses have structured their marketing and sales strategies around the funnel. , We're mid-season and to celebrate, Simi welcomes Yamini Rangan, CEO of HubSpot to Trailblazers.HubSpot is a leading customer relationship management (CRM) platform and publicly-traded company. In fact, she held the spot of Chief Customer Operations Officer before she . On average, Ms trades about 1,781 units every 36 days since 2018. Moving from Churn to NRR as the Core Retention Metric. Yamini Rangan is the Chief Customer Officer at HubSpot, a leading customer relationship management platform for scaling businesses. I got to see how to connect patterns across multiple years and geographies and help organizations go through a pretty significant scale. Free and premium plans, Content management software. Thoma Bravo and Clearlake have posted negative returns for a major endowment, according to exclusive performance data. We say this is like customer in rather than function out. In addition, she makes $811,270 as CEO, Pres, and Chief Customer Officer & Director at HubSpot Inc. Ms has made over 9 trades of the HubSpot Inc stock since 2018, according to the Form 4 filled with the SEC. In September 2021, she succeeded CEO Brian Halligan, the co . Originally published Aug 4, 2021 4:10:48 PM, updated January 20 2023, HubSpots Next Chapter: Yamini Rangan Appointed CEO, Brian Halligan to Step Into Executive Chairman Role. Past performance is a poor indicator of future performance. For more information, check out our privacy policy. Help me understand what Intercom does. Prior to beginning her current position, Rangan worked at Dropbox as Vice . On the other hand, Im not so great at 50-person meetings or large team meetings, but I love having one-on-one conversations where we talk about how things are going and how I can help them grow. They sold a total of 120,603 shares worth more than $37,502,351.06. Id love to hear your philosophy on modern-day engagement. Other recent insider transactions involving HubSpot Inc (HUBS) include There are a lot more companies that need to operate and grow in hybrid worlds. Halligan, CEO for the last 15 years, will become executive chairman. The buyer has so much more access to information. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. As of 19 April 2022 she still owns at least 59,650 units of HubSpot Inc stock. Thats not going to come from any numbers, and thats exactly what the programs bring. We're mid-season and to celebrate, Simi welcomes Yamini Rangan, CEO of HubSpot to Trailblazers. A tech industry veteran, Yamini has more than 24 years of experience . Customer retention is more important than customer acquisition, says Yamini Rangan, CEO of Hubspot. Thats literally the mantra we have, the north star we have.