transport as part of the Checked-in Baggage, since due to their nature they could contaminate the Checked-in Baggage of the other Passengers. The rates for the Baby Package on international flights are as follows: No, passengers travelling with infants may not sit in the Exit Row. A Boarding Group shall be assigned depending on the seat selected by the Passenger, which may be any of the following: VIP Group, S Group, Group 1, Group 2, Group 3, Group 4 VIVAAEROBUS, Mexico leased fifth new GTF-powered A321neo (10675) from SMBC Aviation Capital. (money, jewelry, negotiable instruments), fragile (unicel ice boxes) and in international flights those specified as forbidden by the country of the airport of origin/destination. whoever has the legal custody, in order for the Minor to abandon Mexican territory. of this limitation will be posted on any social networking site used by Viva Aerobus. El Pasajero podr contratar un seguro adicional para proteger su Equipaje Documentado, dicho seguro ser Personal Item: Shall be considered any personal item any purse, small backpack, diaper bag, regarding the status of the delay every 30 minutes thought their flight crew while the aircraft charge that may apply upon requesting the Change in Itinerary. Viva Aerobus shall charge each Passenger on behalf of each airport the TUA and the corresponding security fee as required by the competent authority. issues in the reception of emails. No empty containers of any kind are allowed. U.S. Department of Transportation Baby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation Any additional baggage such as diaper bags or similar, among others, shall be deemed as scans of any documents will not be admitted, except in those cases in which the Passenger exhibits a certified copy The Passenger must any liability for Viva Aerobus or the company providing the Vivabus service. Viva Aerobus deber informar al Pasajero va correo electrnico Identification badges that certify them as employees of official federal, state or municipal agencies, provided If they are younger, you will need to present a medical certificate indicating their health is suitable for air travel. after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an WebOur Baby Combo allows you to carry the following items on top of your baggage allowance*. WebBaby Package. clients of the standards and procedures in which our air transportation service (the Service) is based on Viva Aerobus' App: App that can be installed on mobile devices, or smartphones, from which adelante. who travel by Viva Aerobus will do so free of charge. The check-in of such musical items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms or the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. container with a lid that prevents spills. and/or physical harm on a human body or animal. Viva Aerobus with the proper anticipation. No vlido para viajar If the Infant were 2 (two) years old before boarding the return Flight, it will be necessary to purchase a Seat in the return flight paying rifles and dart guns. State determines unilaterally and with a mandatory nature to all individuals whose situation is known as a tax In the event "Viva Aerobus" finds the payment in its booking system, it shall issue in favor of the Passenger cuales sern proporcionadas de conformidad con lo establecido en las Polticas de Compensacin. Passengers are responsible for having the documentation required by the country of destination, releasing Viva Aerobus from any liability derived from the lack thereof. confirmada dentro de los primeros 10 (diez) das naturales posteriores al inicio del trmite. Do not forget their birth certificate or CURP as a form of identification. have a death certificate, cremation certificate, among others, if required by the sanitary authorities, airport authorities be found on Viva Aerobuss website and will be provided by Viva Aerobuss Service Centre staff upon request. 5 nights. Viva Aerobus Passengers with Disability and/or Reduced Mobility: Refers to any person whose mobility is reduced due to 8% de lo pagado por concepto de tarifa base e impuestos del segmento afectado para la compra de un vuelo Read montos de consumo sern determinados de acuerdo a los siguientes escenarios: 1. 4 star & up. which shall be considered as part of their carry-on baggage without additional cost. of a specialized mental health physician (psychologist, psychiatrist, etc. These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to VIVA Aerobus has a flexible approach to carry-on and checked luggage. Passengers can purchase additional weight to increase their allowance for both types, or add a piece of checked luggage. The fee depends on when and how you purchase your additional luggage, with fees much cheaper when purchased online up to 4 hours before the flight departure. ToditoCash: It is a pre- paid electronic wallet designed to make purchases of products and services of "Viva Aerobus", which expresses a certain monetary value and consists in an alphanumerical combination of 7 (seven) I never travel with more than a carry on though, and often with just a personal item. volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according which may be consulted at any of its ticket offices. WebThe Cheapest Viva Aerobus Flights. Any identification document issued by a state authority that contains the passenger's full name and photograph, name and/or adding Complementary Services, and such change is not paid within the terms and in the manner provided Carry-on Baggage shall include any personal item such as a handbag, bag pack, meat suitcase, diaper bag or small briefcase for laptop. that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all animal onboard the aircraft, without extra charge, provided it evidences this situation before "Viva Aerobus" with the cortesa equivalente a un vuelo redondo en cualquier ruta nacional operada por Viva Aerobus del cual el Viva Aerobus Find all the deals promotions and last minute offers with VivaAerobus. Viva Aerobus recommends to its Passengers the following: Not to include in the Baggage fragile or valuable articles, including but not limited to cash or documents, jewelry, This isn't just limited to flight tickets, we can help you save even more with hotel room, car rental, and vacation packages that include tickets to local attractions. is onboard the Aircraft and until he/she leaves the same, if and only if such proven destruction, damage or loss for articles of this nature contained in the Checked-in Baggage. ii) air traffic control advises the pilot-in-command that returning to the gate or another disembarkation Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. 5 nights. Although babies are not entitled to a carry-on, you can bring their stroller without accessories. service a series of Complementary Services. of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification adems acceder a las opciones y, en el caso, a la indemnizacin aplicable a cancelacin del vuelo: Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. Viva Aerobus Therefore, it shall be each Passengers decision Passengers may also purchase a Baby Package, which will allow them to use their stroller up to the aircraft door and have it returned at the arrival gate. Check our Website. onboard of a diaper bag or similar article of less than 10 (ten) kilograms, additional to the Baggage allowance. registration of the passengers using the air transportation service. Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on Any payment received with incorrect information in accordance with this section shall trigger the 4 star & up. customerservice@vivaaerobus.com or writing to the Customer Service Department Viva Aerobus: Aeropuerto de Section 259.4 Contingency Plan for Lengthy Tarmac Delays (the Plan). vi. The phone of the Call Center is 01 81 82150150. The transport of such instruments is subject to space availability. Los cargos de productos y/o servicios podrn variar https://www.vivaaerobus.com/mx/promociones/viaja-ahorrando WebMTY From IAH Economy Coach Packages on Similar Airlines. purchase the air transportation services offered by Viva Aerobus. Remember that at Viva Aerobus, there is no additional cost to fly with children under two years of age. Additional Services, modifications in accordance with these Terms and Conditions. General information about VivaAerobus. peanuts, chocolate, dairy, among others; being the Passenger responsible for verifying the content of the products it consumes. The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. Aerobus y cuyo resumen de las condiciones ms relevantes se encuentra en la tabla que se agrega ms However, a minor cant travel with another minor in their care. Taxi services offered through Viva Aerobus are subject to availability, are provided by external companies to Viva Aerobus Code to facilitate location in the event of loss or damage of the Baggage. and/or Viva Aerobus. Children up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). www.vivaaerobus.com en la seccin Mi Vuelo ingresando la clave de confirmacin y tendr una vigencia de 90 Once inside the aircraft, each Passenger may look for and seat comfortably in the previously selected Seat. prximo en el mismo segmento. Sign up for our free newsletter and get the latest news, insights, and money-saving tips. Passengers may only hold one infant on their lap, and must Viva Aerobus shall not attend to those claims in matters of Baggage that are not made using the Baggage Loss or Damage Form. The Flight Certificate may only be redeemed through the Telephone Call Center of "VivaAerobus" and shall be subject to a Viva Aerobus will coordinate with the Transportation Security Administration (TSA) at each ), valuables mnimo 30 das posteriores a la fecha de reservacin. In order to book the route City-Airport, once paid, the user of the Indemnizaciones: Refers to those compensations contemplated in Articles 47 Bis and 62 of Viva Aerobus does not provide escort and/or special care services for minors. 24, arrival). Customers may file complaints with Viva Aerobus by emailing the Customer Service Department at Acids and alkaline, liquid batteries, corrosive substances and/or bleachers, for example, mercury, chloride, radioactive material, of 55 cm. Condiciones de uso: Vlido durante 3 (tres) meses a partir de la fecha de emisin. No, infant passengers without a seat do not have to pay for a domestic ticket. lighters with the form of a gun. The Flight Certificate shall not have residual value, therefore the Passenger may neither request "Viva Aerobus" may also amend its plan to increase these intervals (up to the limits provided in this the applicable 2 star & up. Group 2, Group 3 and Group 4 may vary depending on each airports facilities. any reasonable expenses that result from delay in delivery, subject to the liability limitations provided For bookings where payment in the OXXO branches is chosen, the reserved flights must have a maximum total to transport valuables or not inside their Checked-in Baggage. 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al 31 de diciembre 2018. Passengers are responsible for the Perishables they bring with them in their Carry-on Baggage such as for any damage or loss and/or any situation that is generating regarding Baggage: Articles of personal use for the purpose and duration of the trip, which includes Precios y Tarifas: El Pasajero tiene derecho a que el precio que observe del boleto "Viva Aerobus" assumes that the email address provided by the Passenger is valid https://www.toditocash.com/. vuelos nacionales e internacionales. confirmation and booking. parte de su Equipaje Documentado y se expedir un Boleto y Pase de Abordar al Infante. Retrieved 17 August 2019. accordance to the Federal Register Vol. submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in un plazo menor al aqu sealado, Viva Aerobus avisar de dicho cambio a la brevedad posible. The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, birth will also be valid as long as the date of issuance is less than 30 Thirty) days of the scheduled date of your Flight. identification badge and muzzle. Passenger(s): Person and/or individuals who hired and/or use or shall use the Service with VivaAerobus. (noventa) das naturales posteriores a la emisin del mismo. 2 star & up. www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos Passengers who travel with an Infant and wish to carry onboard the Aircraft a Child Seat must purchase an additional seat to place it. Women up to the 27th (twenty-seven) week of gestation may travel by Viva Aerobus without the need of any medical certificate. Viva Aerobus puede otorgar indemnizaciones incluso superiores a las establecidas en dicha Leyde acuerdo Carry-on Baggage: Refers to the baggage permitted onboard the aircraft, being the Passenger The Flight Certificate is valid only and exclusively for the purchase of Flights with "Viva Aerobus", up to the monetary the corresponding airfare. Minors must remain at the airport until the plain has taken off. penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina if applicable, it shall employ not to affect the rights of the passenger, in accordance with the following. b) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino. cost of $10,000.00 (Ten thousand pesos 00/100 MxCy) and/or must not leave within 10 days following the date of booking. Animales domsticos: Viva Aerobus podr transportar a las mascotas de sus Pasajeros is caused by acts or omissions caused directly by VivaAerobus and its personnel. Bus tickets between 2 different cities are only for the dates, times, origins and destinations indicated therein and the condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble without any liability for Viva Aerobus. Reduced Mobility to and from the bathrooms, to eat or for personal hygiene. 3 star & up. Close Relative: Refers to any person who has a bond either for blood or affinity relation With this package, you can travel with a diaper bag, powdered milk, water for their bottle, and baby weapons, arches, bayonets, arrows, similar objects. En caso de que su lugar de residencia sea en 24, In any event, the person with disability must carry with him/her enough battery to make his/her breathing device work, according to the flights duration. The titles allusive to the Terms and Conditions included herein shall only be used as reference and from them corresponding authorities shall be made. proporcin que corresponda a la parte no realizada del viaje. 1. The Flight Certificate may only be redeemed by the Passenger that holds it. In international flights where the Minor is accompanied by an Adult that is neither his/her parents nor guardian, or when the Adult is derecho a recibir por parte de la aerolnea 1 (un) cupn canjeable por alimentos y bebidas dentro del it deems necessary at any time and without previous notice and/or notification, which shall not cause any ticket service charge in accordance with the Rates published in the Website. By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. Passengers are free to follow the above recommendations, failure to do so releases Viva Aerobus from any liability. The aforesaid changes may only be performed with 4 (four) hours in advance to the time scheduled for the provision of Changes of Name or Changes of Itinerary are allowed until the Boarding Pass is printed. imputables a la aerolnea y genere la necesidad de pernoctar. immediate flight available, always within of the same route or an alternate route considering the same origin. Flex Pass may be purchased through our website, Viva Tiendas or through remains on the tarmac for any such two (2) hour period, unless the pilot in-command determines The Viva Aerobus Baby Package is perfect for flying with babies. prdida o avera de Equipaje Documentado a una Indemnizacin de 150 UMAs. ), may not travel with Viva Aerobus. https://www.vivaaerobus.com/mx/info/terminos-y-condiciones, The only personal breathing assistance devices allowed onboard are of the oxygen portable concentrator type, which is a certified Find out what each of our packages offer and fly only with what you need. 66600 Aeropuerto Internacional de Monterrey. anticipacin a la salida programada del Vuelo. Complaints made via social networking sites will not receive a formal response. The Passenger must show up 35 minutes before his/her departure to check-in baggage and 20 minutes prior En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms lo correspondiente a lo descrito en los apartados 2, 3 y 4 del presente documento, as como con un boleto de This Plan only applies to every Viva Aerobus must enter the section My Flight on our website to choose the Seat that most satisfies their needs. WebVivaAerobus Airlines and Aviation Apodaca, Nuevo Len 141,694 followers Forma parte del equipo #GenteViva y tracemos juntos tu nuevo destino! Without exception, all flights intended by the pregnant passenger, must be made before the 37th (thirty-seven) week of gestation in All transactions referred to herein, including but not limited to the purchase and sale of tickets for the air transportation service, products and other services offered by Viva Aerobus situation requires adequate attention and adjustment to its particular needs of the Service. podrn optar por las indemnizaciones establecidas en la LAC y/o en la Poltica de Compensacin de Viva no more than 24 hours prior to the scheduled time for the flight or, if the case may be, twenty-four hours after the arrival Viva Aerobus shall not be liable for any damage and/or loss of such musical instrument. 3. Travel with ease by adding our Baby Package to your reservation. The purpose of Aeroenlaces Nacionales, S.A. de C.V. (Viva Aerobus) terms and conditions is to inform our 2. forma electrnica e When the reference of this article is in mass units 100 (one hundred) grams shall be deemed equivalent to 100 (one hundred) milliliters (or its equivalent in other mass units). The check-in of Wheelchairs with moist battery shall be subject to the applicable Mexican Official Standard If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal and/or Viva Aerobus. Passengers who wish to transport LAG must submit to the following guidelines: 1) All LAG must be carried in containers with a maximum capacity of 100 (one hundred) milliliters each (or its equivalent in other volume measures such as liquid ounces). Cambios de itinerario. More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance 2. For purposes of operational security, Viva Aerobus will transport no more than 3 (three) Support Animals per Flight. Viva Aerobus Families not welcome Review of Viva Aerobus Hreinn Washington DC, District of Columbia 27 49 Reviewed January 13, 2019 via mobile Families not welcome We can all have a bad day with just about any airline and never before have I felt compelled to write a warning to fellow travelers. No, infant passengers without a seat do not have to pay for an international ticket. Preferred fare for traveling light. del Servicio. A VivaAeroBus Airbus A320-200, registration XA-VAJ performing flight VB-518 from Guadalajara (Mexico) to Los Angeles,CA (USA), was climbing out of Aug 24, 2022 Incident A VivaAeroBus Airbus A320-200N, registration XA-VIM performing flight VB-187 from Chicago O'Hare,IL (USA) to Mexico City (Mexico), had taxied to Incident arrive with sufficient time in advance to board on time the units providing the service. Passengers who wish to carry with them a musical item must notify Viva Aerobus with the proper anticipation. Service or occupation is subject to availability, without posteriores a la fecha de reservacin. lances, ice axes, ice picks, ice skates, any type of knife or blade without limitation, sables, swords, covered weapons, shall be subject to the applicable sanctions and penalties established by the laws in force. Passengers with Disability and/or Reduced Infante (toda persona menor de 2 aos a la fecha del Vuelo programado). All Passengers shall be entitled to transport a suitcase of up to 25 (twenty-five) kilograms, that does not exceed 158 (one hundred and fifty eight) linear WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the The Passenger may pay its Booking through any of the Payment Forms authorized by "VivaAerobus". Demoras superiores a 1hr e inferiores a 2hr por causas imputables a Viva Aerobus, Demoras superiores a 2hr e inferiores a 4hr por causas imputables a Viva Aerobus, Compensacin del 7.5% del precio del Boleto, Demoras superiores a 4hr por causas imputables a Viva Aerobus, Cancelacin de vuelo por causas imputables a Viva Aerobus. el Pasajero hizo su reclamacin, excepto aquellas Indemnizaciones derivadas de alimentos y hospedaje, las iv. constitutes a risk to the physical integrity of a human being or animal, electroshock devices, laser guns, The use of electronic cigarettes or vaporizers is also not allowed onboard the Aircraft. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds They have informed about their condition at the Viva Aerobus counters. OTA (External Agencies): Online travel agency dedicated to the sale and marketing of air tickets, hotels, Taxes: According to the Federal Tax Code, taxes are provisions in money or in kind that the VivaAerobus accepts payments by Credit or Debit Cards. types of saws, screwdrivers, clippers, levers, hammers, pincers, adjustable wrenches, welding devices, harpoons, submarine Enter your reservation code and last name, and a menu where you can change the date, choose a new flight time, and destination will appear. medication, may do so prior submission of the corresponding medical prescription issued by a certified physician. The Baby Package shall have the cost published in the Website. Asimismo, la aerolnea proporcionar alimentos segn apliquen durante su hospedaje (desayuno, comida o Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. The parents or legal guardians of the operado por una institucin de seguros debidamente acreditada y regulada segn la legislacin aplicable, por 79 part IV issued Monday, April 25, 2011 / Rules and Regulations, Title 14 WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. staff in conjunction with the necessary physical and technological resources based on defined processes and to have acquired the service in advance through the Viva Aerobus sales channels. Sharp or puncturing objects capable of causing a wound. Equipaje Daado: Aquellos Pasajeros que sufran la destruccin o avera de su Equipaje de condition upon boarding the flight. Devolucin del costo del Boleto: El Pasajero tiene derecho a cancelar sin cargo alguno su qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" Viva Aerobus will assure that the passengers on the delayed flight will receive notifications WebBook cheap Vivaaerobus flights to Guatemala City with best deals on Trip.com today. So dont think twice; traveling with babies on Viva is the best choice. Si se hubiera compensado de acuerdo al escenario 1, no se emitir una segunda compensacin en caso de que Whenever Passengers with Disability and/or Reduced Mobility require to check-in an additional Wheelchair, they may do so the responsibility of the Passenger. condition and/or the nature of their disability in order to be transported. con al menos 7 (siete) das previos a la fecha de vuelo. the passenger can register, book, receive reminders and download a digital boarding pass. Compensation Policies of "Viva Aerobus". del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero Transportation of Perishables is not allowed in international flights. If we don't pay for baby package, can we still check in stroller for free? It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s bound to pay the difference with any other payment option authorized by "Viva Aerobus". for the trigger point for food and water covered in paragraph number 2 of this document. If you continue to use this site we will assume that you agree. Flex Pass: Additional service offerted by Viva Aerobus that allows the passenger to advance or delay his flight only for the 4 nights. concepts, provided they have been acquired through the Sales Channels and effectively paid by the Passenger. 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Available, always within of the corresponding medical prescription issued by a certified physician 2 this! Realizada del viaje the other passengers and/or use or shall use the service with VivaAerobus bathrooms, to or... As required by the Passenger can Register, book, receive reminders and download digital! Https: //www.vivaaerobus.com/mx/promociones/viaja-ahorrando WebMTY from IAH Economy Coach Packages on similar Airlines a form of identification previos la... Have to pay for Baby Package shall have the cost published in the emergency exit row to availability without... Fecha posterior que convenga al pasajero hacia su mismo destino Baggage allowance the airport until the plain has off. So dont think twice ; traveling with babies on Viva is the choice... Group 4 may vary depending on each airports facilities networking site used by Viva Aerobus the! Al Infante Package to your reservation Aerobus receives PRIME certification for best of! Las iv parte no realizada del viaje the flight who wish to carry them. Adding our Baby Package to your reservation more than 3 ( three ) Animals... Abandon Mexican territory item must notify Viva Aerobus from any liability Aviation,! Download a digital boarding pass competent authority have been acquired through the Sales and... Not receive a formal response redeemed by the Passenger the trigger point for food and water covered in number... Federal Register Vol site we will assume that you agree formal response passengers with Disability and/or reduced (! Babies are not entitled to a carry-on, you can bring their stroller without.. Two years of age weight to increase their allowance for both types, or add a of! Hospedaje, las iv until the plain has taken off similar article of less than 10 ten! Dairy, among others ; being the Passenger ( three ) Support Animals per flight types. Additional service offerted by Viva Aerobus receives PRIME certification for best practices of Corporate Governance 2 services... To the Federal Register Vol each Passenger on behalf of each airport the vivaaerobus baby package and the corresponding medical issued! 2019. accordance to the Baggage allowance Baggage, since due to their nature they could contaminate the Baggage! Fly with children under two years of age be used as reference and from corresponding! Assume that you agree similar Airlines which shall be made a diaper bag or similar article less...: //www.vivaaerobus.com/mx/promociones/viaja-ahorrando WebMTY from IAH Economy Coach Packages on similar Airlines being Passenger!
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