It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. We've put some small files called cookies on your device to make our site work. Practice365 Privacy Policy This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . Or they might be able to let you know when it's ready to collect. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. Due to extraordinary circumstances face-to-face appointments may be difficult. NHS self-referral. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. Before you make your choice you can read more about our cookie policy. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. coughs and colds) can all be treated effectively with help and advice from your pharmacist. Stay up to date with the latest government guidance. You can contact your GP surgery to book a medicine review or to find out when you can next order your prescription. Its very very poor service. Request repeat medication or managing existing requests. Send secure messages to your GP. Make a written request using the Practice tear off prescription request slip. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Including Station Road and Queens Square branches. We will use a cookie to save your choice. Some high street pharmacies also deliver. Attleborough surgeries take not it can be done. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Message your practice. nter a postcode to find a local pharmacy. I would also like to confirm that we employ a range of experienced practitioners, including Advanced Care Paramedics and Nurse Practitioners. Attleborough Sorry for any inconvenience. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. Prescriptions Repeat prescriptions, medication reviews, synchronisation requests and more. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Attleborough Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. 56.7% vaccinated, of 1602 eligible people. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. Patients can contact Attleborough Surgery at 01953 453166 for appointments. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. For more information, see the dispensary page. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Please try again in few minutes. In all cases please order your prescriptions at least 2 working days before they are needed. You do not need to see a GP to order a repeat prescription. removal of moles and skin lesions) - provided in-house; . Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. I cannot find a way to get an appointment. Patients can contact Attleborough Surgery at 01953 453166 for appointments. NR17 2AS. Station Road, Attleborough, Norfolk, Nr17 2as, England. If you are registered for online access then you can order your prescriptions by following the directions after logging into . Before you make your choice you can read more about our cookie policy. Attleborough The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Attleborough Attleborough Only your overall rating, comment and name (if disclosed) will be visible online. My mother left hospital with a head injury. Powered by 100% Renewable Energy. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. In the transfer over, all repeat medication also now needs to be newly authorised. View and share your medical record. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Some high street pharmacies also deliver. NR17 2AS Map, Queens Square SurgeryQueens Square We continue to work to resolve these issues as soon as we can. Flu vaccinations - Under 65 At Risk Groups. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. You can order a repeat prescription by logging into your account using the NHS app or NHS website. 42.50% detected by practice, out of 120 new diagnoses. Normally I have meds delivered, which has been an excellent service. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. NR17 2AS Map, Queens Square SurgeryQueens Square In future you may wish to consider registering for our Online Services. Let us know your preference. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Egton Medical Information Systems Limited. NR17 2AF Map. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. This is for reasons of accuracy and safety. I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. NR17 2AF Map. View NHS information about opening hours, contact details, directions, appointments and GP service details. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Find out about how the NHS self-referral button feature works and who to contact with any questions. Sleep like a baby. . We've put some small files called cookies on your device to make our site work. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Owned and run by the NHS, the app is a simple and secure way to: Speak to a doctor, nurse or a different clinician. Before you make your choice you can read more about our cookie policy. But you can ask for your medicine at your GP surgery if you do not want to do this online. Check symptoms, find possible treatments and find out when to seek help. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. Thank you for your feedback. Find out how to renew your repeat prescriptions. We make it easy to register you and your family. What has happened to this surgery? Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. The Account option, which is visible once your name is selected. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Contact Us Get in touch with your nearest surgery or contact us out of hours in an emergency Get in Touch . (If you make your request by post, please enclose a stamped addressed envelope). Analytical cookies send information to Google Analytics. Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you've earnt. When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. There are also other online services and apps you can use to order a repeat prescription. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. (Note that ordering several items at once to be counted as one prescription). Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. Station Road SurgeryStation Road Medical record. You can also find out if you are entitled to free prescriptions. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. I believe that I may have an adult umbilical hernia. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Menu NR17 2AF Map, Station Road SurgeryStation Road You have nominated your pharmacy of choice. More than half of GP practices are connected to Patient Access with more joining every day. For those going into self . In all cases please order your prescriptions at least 2 working days before they are needed. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. If you would be prepared to tell us a bit more about who you are, please click Feltwell Thetford IP26 4AD (01842) 828938. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. Find out more about online health and prescription services. Attleborough This website uses cookies. Medical record. Our monthly delivery service supports our most vulnerable patients. If you are registered with a GP surgery, you can access some health services online. Cant get through on phone. This means you can order your medicine when you need it without having to see a GP until your next medicine review. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. NR17 2AS Map, Queens Square SurgeryQueens Square Select the pharmacy of your choice from the list provided. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Order Now. Manage an account on behalf of another patient or relative. We would also like to use analytical cookies to understand how our site is used and improve user experience. I think this is disgusting to ignore mental health in this way. NR17 2AS Map, Queens Square SurgeryQueens Square Before booking an appointment please follow our triage system to choose the appropriate route for you. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. Let us know your preference. 76.88% reviewed by GP, out of 160 patients diagnosed. If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. My Account. We regret that we cannot accept telephone requests for repeat prescriptions, as this could lead to potentially dangerous errors. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. For more information about Smart Pharmacy, click here. In future you may wish to consider registering for our Online Services. There are 3 ways to order a repeat prescription from your GP surgery. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Extremely poor admin. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. 56.78% were satisfied, of 213 respondents. All rights reserved. Station Road SurgeryStation Road Analytical cookies send information to Google Analytics. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Station Road SurgeryStation Road If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. I was hold for over 2 hours, next in line to be answered and got cut off. Using your NHS account. Norfolk As I type this I am number 15 in the call queue! This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Minor surgery (e.g. There is an intermittent issue and we are not able to accept new tickets at the moment. Alternatively, you can nominate a pharmacy when requesting your repeat medication. NR17 2AF Map. You'll be able to collect your medicine in person when it's ready. Please do not use this message box to request other items of medication or send enquiries to the surgery. If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. The NHS Access app is no longer working. If you wish to use this service please complete our Delivery Service form. We will use a cookie to save your choice. She was told to have it checked after 4 days. You can add or change your nominated pharmacy in the. Please allow 2 working days before collecting your prescription. 2 talking about this. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. order repeat prescriptions. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. see parts of your health record, including information about medicines, vaccinations and test results. Attleborough Patient Satisfaction with GP Practice Appointment Times. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. If you have been advised by the surgery that your medication review is due, please complete a review. Diabetes - Managing Blood Glucose Level (HbA1c). here. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. Total number of prescriptions ordered using an Online Patient Transaction Service. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Or they might be able to let you know when it's ready to collect. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload.

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