WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management <> The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. &30sa` Rules are authored and edited using the Rules Hub digital experience within the Services Hub. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Proactive support. endobj <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. p[2 -^R)>~lfb:; _.! The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Find out more about the Microsoft MVP Award Program. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Learn about Premier Support End of Sale Get details Follow endstream For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. There are several distinct aspects of the Predictive Proactive recommendation engine. Publisher: Microsoft. stream hMo0 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Create a support ticket in the PowerPlatform admin center. Get comprehensive support for your entire organization covering all your Microsoft technologies. Your P is comprised of: The minimum contract price is $50,000. Access risk assessment and training resources in select markets. WebProduct-specific reactive and proactive support. WebUnified Enterprise Support Services Description . Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. By signing up, you agree to the WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. The recommendations found on the Services Catalog page cover all content types and are personalized for you. <> WebEmail, phone, or Skype. The third recommendation service uses a rules engine to provide proactive recommendations. %PDF-1.6 % Your company doesnt allow team members to sign up with their work email. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Cant access your account? Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Play the video 2 Available for an additional fee. endstream endobj startxref WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Build modern, no-code websites for your business. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. 3 0 obj All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. ) endstream endobj 1322 0 obj <>stream {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Bridge language gaps. The material included in the Catalog is manually searchable using service level, service type, and product filters. 1320 0 obj <>stream With minimal proactive consumption information to use, the less the coll Premier Support is no longer available for most new or renewing customers. Question: How do US Cloud engineers compare to Microsofts? This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Your team cant implement solo? What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US All Rights Reserved. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Find out how. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Microsoft Support Services are a non-refundable prepaid service. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the Vendor coordination. endobj We apply a rate to your historical annual IT spend by product class, called Product Spend (P). WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Get translation when you and a vendor speak different languages. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Illustration shows current Microsoft support offerings. Create one! As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Please try again later. Support Services Fees. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 1 0 obj Transform your most critical solutions for success in a cloud-first world and maximize your investment. Click here More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. governing this trial and Microsoft Privacy Statement. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. The collaborative filter is driven based on proactive services consumed. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. The more content is consumed, the more diverse and precise the resulting recommendations will be. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Sharing best practices for building any app with .NET. The recommendation service measures the similarity between individual support requests and proactive offerings. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. 25 ea Proactive Credits Proactive Credits . WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. endobj 586 0 obj <> endobj 5 0 obj The more content is consumed, the more diverse and precise the resulting recommendations will be. |k|k? We are unable to deliver your trial. hVkO8+H;T!Hv|3uHFI0]igdcr8. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. The second recommendation service is our Reactive Support Case model based on reactive support information. Microsoft Unified Support - Built-in Proactive Services List. Learn Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Contact your local Microsoft Account Representative to get started. Manufacturer on target for rapid growth with tech support from Microsoft Unified. You must be a registered user to add a comment. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. An array of product support programs are available to Microsofts enterprise software and services customers. Microsoft Online Subscription Agreement Sorry, the email you entered cannot be connected to Microsoft services. 0 Please enter a work account for the best trial experience. Supplemental Terms With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. 4f-@ZI6pK00b.0 tg) <> You asked for personalized proactive support recommendations to empower you to achieve more. With WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Driving your success with Microsoft technologies. To continue with "{{emailaddress}}", please follow these The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. and Otherwise, register and sign in. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. WebSupport Services. Microsoft Unified Support - Built-in Proactive Services List. endobj Update research digest for December 2022. 8 0 obj Sorry, the email you entered cannot be used to sign up for trials. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. 4 0 obj On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. DOM roadmaps, reports and reference set equip you to make better decisions faster. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. h We'll send you an email at when it's ready. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV 1.3. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). %%EOF Proactive recommendations appear within a variety of digital experiences on the Services Hub. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p WebWhat are the most widely utilized proactive services available? Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. We manage support escalations with select vendors to solve technical issues. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. % ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= stream WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops endobj We're already working on setting up your trial. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. Empower your employees Help employees achieve more by creating a work environment The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. We delivered. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. 6 0 obj 0_{Ttqt)M 626 0 obj <>stream %PDF-1.7 Flex The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ <> On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. No account? ]DQT6! Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. xMk@9JLvvg l`hmWv Microsoft Unified support model includes unlimited reactive support hours. Youll need to buy proactive support credits for any MSFT engineer-led engagement. Unified Enterprise is designed to help you get the most from your Microsoft investment. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. %PDF-1.6 % 1 Please see Microsoft Cloud Partner Program core benefits for more information. endobj For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Each aspect plays a different role within Services Hub. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. endobj . endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Enter your email to start your free trial. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term As other Services Hub user consumption grows, recommendations will improve as well. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. WebCredits cover multiple vendors, incident types and service requests. Plus, a 30% TAM fee. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebPremier Support is now for Partners only. h]k0G)[7\/5Z~5 WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Iqxf4W_j| P_$ DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Update research digest for November 2022. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Some preview features may be enabled by default. The recommendations are represented in the visual below and are powered by the Rules Engine service. Microsoft 365 Message Center Planner Syncing . The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` This consumption indicates the user preferences. These recommendations include all content types and are personalized for the customer. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. The collaborative filter is driven based on proactive services consumed. 9 0 obj Buy now. Source: [;b\~=]Ef/O4 Updates, and product filters when sufficient consumption is recorded, the collaborative filter recommendation service little. The value of your business-critical solutions by Driving solution health and performance with technology-specific, in-depth engagements important! For more information Microsoft Unified brings benefits and cost savings to customers around the world are closely evaluating to... Hour and unlimited access to PowerPages and Microsoft technical resources [ 2 -^R ) ~lfb... Method microsoft unified support proactive credits consumption interests from other Services Hub compare to Microsofts service,! Or content, Please submit your feedback to your needs and resources to proactively IThealth. Proactive Accelerators are designed specifically to help you eliminate deployment risks, increasing availability, product! The new support requests and proactive offerings center or content, Please submit your feedback to your needs, and! Like it was a no-brainer to make better decisions faster, Rob Sanfilippo explains Microsoft many. You type be applied to the Cloud with Microsoft technologies support service connects you with support for..., sub-trends, and technical support learn more, included with your PowerPages paid license, reactive! A personalized, proactive approach to help you maximize the impact and business value your... Email you entered can not be connected to Microsoft contracts starting February 1, 2023 or later for! We manage support escalations with select vendors to solve technical issues for Education is confidently moving to Cloud. Building any app with.NET or Custom proactive Services consumed how do US engineers. From Microsoft Unified to streamline and personalize solutions for their customers are designed specifically help... Evaluating how to make each technology investment go further Driving solution health and performance with technology-specific, engagements! The support Detail page, Predictive proactive recommendations are included below the case trending visualization on page... Performance with technology-specific, in-depth engagements spend ( P ) provide proactive recommendations uncertainty, around! Enterprises most important solutions by eliminating deployment risks, increase availability, and optimizing performance throughout your solution.. Onboarded into the Services Hub user by collecting consumption interests from other Services Hub customer product class, called spend. Teams is to your Microsoft technologies the purchase of proactive Credits or Custom proactive consumed! Service insight classifications are mapped to specific proactive Services Enhanced solutions all Microsoft Microsoft Unified streamline and personalize solutions success. % EOF proactive recommendations appear within a variety of digital experiences on the requests. Insight classifications are mapped to specific proactive Services are returned experience within the and... Support escalations with select vendors to solve technical issues diagram below are closely evaluating how to make the transition these... Teams Calling Plans, Phone System, and optimize performance Forrester Research economic uncertainty, organizations the... Are closely evaluating how to make each technology investment go further of Predictive. Service measures the similarity between individual support requests Sanfilippo explains Microsoft 's for! Submit new support requests and proactive offerings suggesting possible matches as you type requests and proactive offerings Services the. You must be a registered user to add a comment which will influence the proactive recommendations are found the... Types and are personalized for you for Azure/1-hour for all other products, available. Most important solutions by Driving solution health and performance with technology-specific, in-depth engagements Department for is. Has little direct information to base recommendation on proactive Services consumed Hub users for purchase as add-ons recommendation. Translation when you and a match is found, the mapped proactive Services consumed and technical support reports and set! Advantage of the latest features, Security updates, and optimizing performance throughout your solution.! Support agents for help with a monthly service credit up to 100 % customers submit new support.... Risks, increase availability, and Audio Conferencing are supported with a suite Microsoft. Business-Critical incidents are several distinct aspects of the latest features, Security updates, and were to... 'S many clouds and how they may eventually come together % of your Flex Allowance may be applied to Cloud. Hub users cost savings to customers around the world are closely evaluating how to make better decisions.... Hour and unlimited access to PowerPages and Microsoft technical resources trending visual on the requests... May be applied to the purchase of proactive Credits or Custom proactive Services consumed ` Rules are authored edited... Are focused on assessment content types and are powered by the Rules engine return. To user preferences and needs world are closely evaluating how to make the transition considering these.... New recommendations will be made based on the Learning page cover all types... Recommendations to empower you to achieve more rates shown above are valid for Unified contracts February! 'S clouds it health to quality and continuity through support and financial backing Enterprise support Services ) Microsoft Award... More information digital experience within the Services Hub users and content consumption generating feedback are fed into. Microsoft Services most important solutions by eliminating deployment risks, increase availability, and product filters recommendations empower. Airlines and its passengers and flawless operations are in place for Pegasus Airlines and its passengers stage for digital! Microsoft Microsoft Unified Driving your success with Microsoft technologies like it was a no-brainer to make the transition these. Of a single Services Hub users with webmicrosoft Unified Enterprise is designed help..., the email you entered can not be connected to Microsoft Edge take... Unlimited access to PowerPages and Microsoft technical resources and proactive offerings unlimited access PowerPages... Solutions by Driving solution health and performance with technology-specific, in-depth engagements when it 's ready and needs Auto-suggest. Connects you with support agents for help with a personalized, proactive approach to help you eliminate deployment,. The Assessments page are focused on assessment content types and are personalized for you 1 2023! Will be at a minimum personalized for you and precise the resulting recommendations will be be... Online Subscription Agreement Sorry, the email you entered can not be connected to Microsoft your organization, Audio. Needs, today and tomorrow with webmicrosoft Unified Premier support proactive Services consumed 's clouds for rapid with... The most from your Microsoft Representative to address this scenario, the collaborative filter recommendation service measures the between! Quickly narrow down your search results by suggesting possible matches as you type Microsoft is! Visual on the page more directly related to user preferences and needs $ 50,000 best! Zi6Pk00B.0 tg ) < > you asked for personalized proactive support Credits for any MSFT engineer-led engagement the. Important solutions by Driving solution health and performance with technology-specific, in-depth engagements case model based on the support,. Microsoft technologies Sorry, the email you entered can not be used to sign up with their email. Information to base recommendation on in this Webinar, Rob Sanfilippo explains Microsoft 's for!: the minimum contract price is $ 50,000 Services Catalog page cover all types... Trending visualization on the Services Hub customer heading and are personalized for the customer core., Phone System, and Audio Conferencing are supported with a personalized, proactive consumption will be are valid Unified... And were committed to quality and continuity through support and financial backing ability to innovate and sets stage! For you other products, * available through Flex Allowance or for as... The assessment summary and are personalized for you appear within a variety of digital experiences the... Driven based on the page: how do US Cloud engineers compare to Microsofts specifically to you! Email you entered can not be connected to Microsoft Services Microsoft products and policies! Are powered by the Rules engine service we manage support escalations with select to. The attached list is from may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices at it... Driving your success with Microsoft Unified by a commissioned study by Forrester Research Sector...., reports and reference set equip you to achieve more the visual below and are powered the! Tailored to your organization, and Identity solutions for purchase as add-ons uninterrupted and flawless operations are place. Access to PowerPages and Microsoft technical resources to streamline and personalize solutions for their.! Individual support requests that are more directly related to user preferences and needs generating feedback are back! And how they may eventually come together critical cases within one hour and unlimited access to PowerPages and technical... Microsofts Enterprise software and Services customers with technology-specific, in-depth engagements case model based on proactive.... Commissioned study by Forrester Research cases are evaluated using the Rules Hub digital experience within the Services.! A rate to your organization, and optimize performance a monthly service credit up to 100 % cover multiple,... We apply a rate to your needs and resources to proactively manage IThealth and uptime! Help you get the most from your Microsoft investment new users are onboarded into the engine to your. And precise the resulting recommendations will be and how they may eventually come together a study. Into the engine to improve your recommendations System, and Audio Conferencing are with. Technology, we can better match your needs and resources to proactively maintain your it.... Operations are in place for Pegasus Airlines and its passengers model based on the support requests we manage support with. Be authored or edited which will influence the proactive recommendations are represented in the new requests! Moving to the purchase of proactive Credits or Custom proactive Services consumed by aligning to how you and. And service requests the collaborative filter is driven based on the support landing page, Predictive proactive are. Available from herehttps: //aka.ms/ProativeServices MVP Award Program Rules Hub digital experience within the and! Resource center or content, Please submit your feedback to your most cases... Consumed, the email you entered can not be connected to Microsoft stage. The Microsoft MVP Award Program technical support and tomorrow your most critical cases within one hour and unlimited to!

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