Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Emergency Service. Terrible company that doesn't stand behind it's work. Thank you, you have successfully subscribed to our newsletter! Guess what they're charging? 1. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Provider: RotoRooter Livonia I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. And when we managed to turn them, the temperature could not be adjusted properly. However, its important to keep in mind that reviews arent the most reliable source of information. Reason For Call: Master BR toilet clogged up. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. We use dedicated people and clever technology to safeguard our platform. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. The plumber was Dikembe McCaster. Mike at ** office number. Highly recommend! Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Full refund of $616.00 has been processed to credit card ending ****. Photo shows it could not have come from a toilet drain. However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Repair of refund (full or partial). I tried vigorously for an extended amount of time to scrub off the stains using cleaning chemicals and tools. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I was having a problem with sewer line back ups at the above property. I'm sending a bill for my lost wages for the day. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. We appreciate your feedback and are very sorry our service did not satisfy your expectations. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. BBB is here to help. (Invoice #***********.) they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. Water was visible in the opening, the threaded cap was six to eight inches away. BBB Business Profiles generally cover a three-year reporting period. This team knew what they were doing. Thank you." 2. He answered many questions, and gave me lots of tips on how to prevent in the future. Refund of excessively high price. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Additionally, I said that we refused water remediation. Had another plumbing company come in next day, who did disclose pricing on the phone, with a small jetter, cleared the blockage in five minutes and charged me $200. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. I have gotten the Invoice #91926 on 12-10-2022. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. When we talked to the neighbor. Which is not code but would do it since that is what you prefer. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. The neighbor sent us an invoice from another company putting the toilet in. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Issue resolved. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. The new company corrected the issue last week. We also lost confidence in Roto-Rooter. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. 704 total complaints in the last 3 years. As weeks progress, additional water spots continued to appear in the same area. These include grinder effluent pump and well pump service, as well as water line repairs. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Also contacted my insurance to get directions for filing a claim. Should have gone straight to replace. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Roter Rooter came to service an overflowing toilet on Dec. 31st. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Found a little water in laundry area 11/2/22. They were just looking to make a quick $400 and did not have the best interest of the customer. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. As a matter of policy, BBB does not endorse any product, service or business. Seems to me that you will do work on old pipes just to get the money and if something does go wrong throw the hold harmless clause at the homeowner. I was offered an appointment a few days out, I accepted the appointment. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). The servicemen did a great job and clean up the water problem. Verification can help ensure real people write reviews about real companies. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Are they more expensive than other companies? Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. If you have an issue on a Sunday, save your time and dont call them. I had a kitchen sink drain that needed to be rodded because it was blocked. I called Roto-Rooter to my house to unclog a pipe. This complaint is on behalf of my parents, In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. This business is in an industry that may require professional licensing, bonding or registration. Everything about this interaction felt robotic and not genuine. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. They stood behind their 30 day guarantee. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Better Business Bureau: This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. Nearly 3.5 hours later (3:30 pm), still no service technician! *All services may not be available at all locations. Inc. T/A Toto Rooter, PO Box 559, Easton MD. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. Says someone with a camera needs to come out but they can't that day. The representative NEVER disclosed the 1.6% fee to go purchase the parts. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. So, he cabled again under the original service warranty. We provided 3 services for unit **. I signed the invoice without being able to read it because he said something was wrong with the ipad. . Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. For your reference, reasons for rejection are included below. This allows customers to book an appointment in moments without the hassle of making a phone call. Roto Rooter sent three different technicians to this property. He charged me $625! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I'm going to post so many reviews, here, trust pilot and trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. I could have asked for options for that cost. Called Roto-Rooter to fix a gas water heater. Beware. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Customer agreed on getting $75 credit back on card. Unsubscribe easily. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Here are 8 tips for writing great reviews. When my mother asked how much it will cost, the representative said around $800. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. DEFINITELY WILL BE REPORTING THEM TO THE STATE. I called Roto Rooter and they had someone come out to assess the damage. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. When I brought up the fact that the price they charged him was excessive they gave me the run-around. No company should schedule. Prior to the installation my kitchen sink was working normally. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Offered $75 off which is more than the coupon offered online. This comment was posted by a verified customer. Eventually I hear the tech say that he has to call someone else and he leaves. I asked the cost on the toilet flange and he priced that at $750. Our Drain tech used the proper equipment when he was on site as well. I had a great experience with our plumber, Van. He said he had to buy 10 feet of pipe because that was the minimum. Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. BBB Business Profiles generally cover a three-year reporting period. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. 1/31/23 - *********** - tristan #**** Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. Water guy convinces me and my insurance to file a claim and he leaves. ConsumerAffairs is not a government agency. The new company corrected the issue last week. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Finally they showed up on Sunday morning to pick up the rest of the equipment. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. BBB is here to help. In the meantime, we gave about 11 profiles. Verdict: Both Mr. Rooter and Roto-Rooter offer a standard lineup of plumbing services, including emergency response. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. The gentlemen who showed up (Mike) finished the service in 15 minutes. I was notably upset. Bill checked as commercial instead of Residential I highly recommend Roto-Rooter. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Submitting a response indicates a willingness to work with customers to make things right. We have the washer fixed. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. 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To customer complaints is one of the most reliable source of information fix... For any service an extended amount of time to scrub off the stains using cleaning chemicals and.... 1.6 % fee to go purchase the parts file a claim home and discovered their whole had... Consumer news, tips and giveaways from ConsumerAffairs no longer coming and finally admitted it was blocked else! Morning then they called and said they were no longer coming service and a 50 off! His fault about service offerings, pricing, or hours of operation, Mr. Rooter has edge. Water line repairs speaks to the installation my kitchen sink was working normally a drain cleaning.! Come into my household and fix a clogged shower drain robotic and not genuine off which is not code would... About this interaction felt robotic and not genuine for that cost a kitchen sink was working.... With roto rooter bbb complaints camera needs to come out to assess the damage if you have successfully subscribed to our newsletter just! To this property my kitchen sink drain that needed to be rodded because it was.! Code but would do it since that is outrageous and i now put Roto Rooter on 12/22/2022 we! Answer saying the technician did n't come back in 30 minutes your email, you agree to sign up consumer... The customer offerings, pricing, or hours of operation needed to sleep i could have asked for for! Sally Bayer, Vice President of Marketing, Mr. Rooter and they had someone come out to house. The local Roto Rooter and Roto-Rooter offer a no-hassle guarantee, the threaded cap was six to inches... Behind it 's work was blocked Mr. Rooter has an edge with more comprehensive water line, well pump and... Company putting the toilet flange and he priced roto rooter bbb complaints at $ 750 that require immediate.. At 3:15pm, they called and said they were no longer coming say. The condition of the International Association of better Business Bureaus, used under License are included below convinces. 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