Introducing Merseytravel's Tickets for Adults. 1. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the scheme within the Consumer Rights Act 2015. No trains are running from the station. Ticket Number MW Ref (if . 2. Who we are and how to contact us 2.1 The Saveaway Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. Within this area the Saveaway Ticket is valid on all local bus, train and ferry services of participating operators. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. 13. 8. We aim to have normal service resumed as swiftly as possible. If you are an apprentice aged between 19 and 24 you may be eligible for half price bus travel. Solo tickets are valid across Merseyside. (f) We may stop providing the Fast Tag Scheme at any time. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. My ticket is not working. Apprentice Bus & Rail Passes | Merseytravel The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price bus or. Misuse may lead to prosecution. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. 3. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. Where can you buy a Trio Ticket6.1 Subject to clause 6.2, you can purchase your Trio Ticket from a Merseytravel Centre or any staffed Rail station within Merseyside. You can also use a Trio or Saveaway ticket on If your journey crosses the Merseyside buses, which include travel on trains and Mersey boundary into Cheshire, Halton, Greater Ferries. 7.5 Photographs and photocopies of a Trio Ticket or payment receipts of your purchase without the Trio Ticket shall not constitute a valid ticket for travel. If you have more than one Solo or Saveaway ticket on your smartcard, the bus driver will ask you which one you want to use when you first board the bus. 11. Liverpool Lime Street is currently closed to the public due to a security threat. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. 15. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. Bus operators may also have their own ticket which is more suitable for you check their websites for details. It is the Account Holders responsibility to ensure payments are successfully processed. Walrus cards will disappear from circulation over time. Solo. 4.5.2 monthly (Railpass Apprentice Monthly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase. Your weekly update, keeping you in touch with planned changes to Merseyside's public transport and tunnels. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Trio Term Time Ticket will be valid are suitable for your journeys. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. EN. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. Merseytravel's Tickets for Young People Aged 5; 2018 Great Britain National Rail Passenger Operators; Arriva Trains Wales 60Th SA; Compliance with Condition 4 of the Passenger; Wales Route Specification; Wirral Line Cover - Jun 2017 Rail Covers 31/05/2017 15:15 Page 1 You should receive your ticket within seven days. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 1.3 These Terms were last updated in December 2020. We are continually developing the MetroSmart website and will be extending the range of tickets available. 3. We are unable to transfer or assign the concession Account to another person or third party. 4. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. Ifan automatic lane is used the concession will not work and you must pay the full correct toll. I applied for my Solo Term Time Ticket online, when will I receive it? It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside.For the purpose ofthese Terms, any reference to you or your means you, the customer. This agreement is between you and Merseytravel. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket 9. If you do not receive your ticket within sevendaysplease email. 1.3 These Terms were last updated in November 2020. We can prevent your lost card from being used and send you a replacement if necessary. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. 3. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). 15. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. It is the Account Holders responsibility to ensure payments are successfully taken. Each of the paragraphs within this agreement operates separately. It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. Buy one at the beginning of term for your daily bus j, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. The User shall not sell, tamper with or wilfully damage the Fast Tag. Are there any restrictions in place when using a Solo Term Time Ticket? Trio, Solo or Railpass Term Time Tickets. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket.11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. 11. This fee is to cover the card production and distribution costs. There is a 1 activation charge when you buy your new MetroCard. Ticket Types. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. 8. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. Are there any restrictions in place when using a Solo Term Time Ticket? Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. (f) We may stop providing the Fast Tag Scheme at any time. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 5 days of accepting your Application. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. services (see note 1 below) in the area you have. Personal accounts are restricted to a maximum of 4 Users. If the ticket is not suitable for your travelneedsplease visit the. You will need to have your card checked to ensure there isnt a problem with it. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. We aim to have normal service resumed as swiftly as possible. If you buy a ticket online, it will be available 24/36 hours after you buy it. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Please make sure you read our PrivacyPolicyso you understand how we process your personal data and our personal data practices. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. There is also a booklet for young people (aged 5 - 18) tickets. Refunds will be made by BACs payment, direct to your nominated bank account. You can buy them online without having to visit a Merseytravel Centre. 1.3 These Terms were last updated in December 2020. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. You should also read and accept the terms and conditions at the bottom of the page before you . We aim to have normal service resumed as swiftly as possible. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. 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