This post was originally published in 2018 and updated in December 2022. We prefer the pools anyways. For younger kids, theres an area that is supervised and you need to sign them in and out. . The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Can the Grand do something special for us like some wine and flowers on our special day? This is a very effective way of preventing overcrowding. Cool yourself in one of nine refreshing pools or sip unlimited premium drinks at our many bars. The water park at The Grand is amazing! Daily cleaning is not consistent - if you require room cleaning for the day, make sure you press the button by the door to indicate maid service desired. No cost break for a group. You will enjoy your stay. Such a bummer! Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Views of the courtyard inside our building. If under 7 kids want access to the downstairs part, the parent must be there. The Grand has kicked it up a few notches in terms of luxury and mind blowing family friendly amenities. Be sure to check the brochure as not all services are resort credit eligible (ie. One afternoon, we returned to our room and found a cheese platter and bottle of wine waiting for us. It was nice that we didnt have to make any tough decisions. Its a kids paradise! Cant forget the food. If you plan to take a day trip, consider visiting at Xel-Ha. Thank You for the great pictures! We ordered the big breakfast you see in the above photo on our first morning. Do you recall which swim up building is closest to the lobby? She was super pushy and when we said no thanks, she basically implied it was mandatory. We like that we didnt have to make formal plans on this vacation. Thanks for your comment, Cathy. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. All I could get were studios. From memory, I think we normally ate between 5pm and 7pm. We thank you for your support! Food was good and a lot of places to eat. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. We hope you have fun! Thanks so much leaving to go there 6/22 for a week. Guess the inspection wasnt done, yet. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Looks like you have 2 pictures view from 3rd floor room. Im glad that youve found the review helpful. There are plenty of chairs, umbrellas, couches and loungers at the beach. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. I believe these are the Lebanese Falafels, but Im not sure. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Layout: Resort consists of 3 hotels. Okay Im a tad confused here. The raw beef is thinly sliced and served with a very hot grilling stone. We didnt eat at JC Steakhouse either. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. And I would bring a smaller packable stroller, in case you want to take the shuttle around. We did visit the kids pool at sunrise and it was fun. We got two extra rollaway cots and kids found them very comfortable. How much is it per day for all inclusive for 2 adults? One of the buildings illuminated at night. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. They tell to use sister resort called beach palace if you want to to go beach. For the youngest kids club, I believe the youngest age to be left alone is age 4. Thank you again for your great review and tips. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. It did offer more so we feel the difference in price is worth it. We LOVED Jade and Travoli. Trip. They asked us at each meal what allergies our son had. Have a great time! By booking the Grand, you also have access to Nizuc so you cant go wrong. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Yes, the service all around the resort is great. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. At least $200 in $1 or $5 bills. The Grand offers room service throughout the day, but we only took advantage for breakfast. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Youll have a great time! Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? We are so excited about our trip now! This is where the Flowrider is located (pictured above). Great review! We really liked the one by Cuzco restaurant closer to the ocean. Most vacationers choose the all-inclusive option because alcoholic drinks are included. Service was always excellent. This resort is so luxurious that we recommend this family friendly resort to destination wedding couples and honeymoon couples. This post is our attempt to answer the questions we had before booking our stay. If you stay at the Grand, you have access to all three resorts. Did you feel this way or was it just a minor inconvenience? Enjoy! Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. So youll be able to leave your 5 year old, but not your 3 year old. You can see the planes flying in the distance, but its not annoying. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. This is the adult only pool at the Grand at Moon Palace. Every thing i read on your post was dead on. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. Its the best I have found. What is cost for golf? more. And so will your 4 year old. . The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. with our boys! Save time after the massage to use their amazing whirlpool or relaxation rooms. The interactive games are very cool. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. If memory serves me correct we get 1500 per family for our trip. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. Sunrise and Nizuc are fabulous too! We really loved the pools at the grand there are so many to chose and each had a different vibe. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Glad you found it useful! Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. When using credits, your actual out of pocket cost is 16%, they call it tax. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Delicious. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. Only a couple of the restaurants required reservations. Great review! Or is it now only if you stay at grand? Youre going to have a great time. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. It was a lot of food! Its a spacious room with two double beds and a huge jacuzzi. Did you find that to be an issue with the kids at all? Our family is having a reunion in Dec. We booked through Interval International. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. The Grand has lots of elevators, so you should have any issues. Definitely recommend this resort and all it has to offer. When the Diamond Elites eat? Plus the extra $4634 for the 2 singles in studios. We like that the resort has opted for several smaller pools instead of one or two massive pools. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. I (Cam) foolishly wore a white T-shirt that is now no longer with us. Might sound stupid but I cant seem to figure it out. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. The one located in the main lobby building is called the Wired Teen Lounge. Guests like you make our Palace family full of joy and satisfaction. However, if worried, it may be a good idea to book a few ahead of time. Fresh ice cream on a hot day at the pool. Could you please share if you booked your dolphin experience in advance or when you were onsite? Are there staff members to watch over the children? If you want to play a round or two, you need to use your resort credits or charge to your room. and well make sure to visit you again soon. Thats a lot of squid! But, Im happy to hear that they are ensuring that everything is safe. It seems like you may have gone off peak time. Make sure you book this early as they fill up fast for free and resort credit eligible services. This was the only decent photo of him after 10+ attempts on the lazy river. 5 studios. Wifi requires no password. We have teenagers, so no adult-only pool time. The beach was perfect no seaweed like our visit in July. This boy loves meat on a stick. Lets call it pretty potatoes. Then you dip the meat in one of three sauces. It is so great and helpful article. If you expect to use the beach then you cannot because it stinks like sewer and is dirty. We didnt eat at JC Steakhouse, so we cant comment. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS We may have eaten half of that wooden boat of salmon and avocado rolls. This is Los Tacos restaurant. BUT we didnt spend much time on the beach. . Keep em coming! Then they ask if anyone has a food allergy. To make reservations, dial 0 on your phone. I . Thanks Its located in the main lobby building. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Thanks! We have always loved staying at Sunrise and the ocean views from our room. Thanks again! Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. Taxes and fees that are shown are estimates only. This 3-level jungle gym was such a big hit with our boys. Hey Shruti we are planning to go to this place in Thanksgiving. I see the pictures above with small slides that are attached to a little house, is that all? At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. I assume checkout is mid morning. Did you notice any seaweed along the beach shore??????? Learning to float in the wave pool. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. All beach resorts should follow this example! Unwind in our luxurious accommodations. Travelled during spring break (near full capacity), two adults, two kids. Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. 2. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? Pools at the grand are heated, but not the waterpark. Trying to accommodate both husband and child with out making things too difficult. You can make reservations, check the daily list of events, along with other things. Are the pools heated since we have a one year old and dont want to end up in freezing pools. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. Can we get a studio with connecting doors to another studio? Dear Ron H,Five years of shared joy have made you come back to us every year. !Antonio and Luis provided excellent service. Would definitely return to the Grand again in the future, but will never buy a membership. We are considering here for our family We didnt have any resort credits, but I do understand that they are very easy to use. Then we took the boat to Mexico and got a real taste of the city!! Travelled during spring break (near full capacity), two adults, two kids. This is one of many games that get kids moving. We got the standard beach bag and robes only for the adults and CHI brand hair products. Is it the one between the Olympic pool and the half moon pool? Some of the hotel rooms have a pool directly in front of the patio. . Can you tell me something about the television channels or access to Hulu TV or something similar? Thanks Palace. That was another complaint on TripAdvisor by non Diamond Elites. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Our boys were mesmerized. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Fresh fish at the main buffet in the Lobby building. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. No need to bring your snorkel gear unless you plan to leave the resort. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. We watched to the magic show and the magician was really good. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. Please see our partners for more details. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. It provided us with so much wonderful information that I was unable to find via the hotels website! Thanks for your review. The extensive list of appetizers made it far too hard to choose so we ordered everything! Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? Helmets are also provided. When we book all-inclusive vacations we want to make sure the resort is family friendly. To be honest, we didnt notice. Its a legit Water Park! I wonder if you know if the beach has food and beverage service with waiters The spa is said to be over 75,000 square feet and features more than 60 spa suites, a hydrotherapy circuit, plunge pools, steam and sauna rooms. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. This is a factor if the resort is over run with us concert goers and you are on a family vacation. Marilyn. Its extremely thorough & makes an upcoming trip very exciting!! There use to be 2 pools that were heated before renovations began. Who can I contact? You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. He had a soak every morning while watching cartoons. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! So were planning on going in September. Below are a few of the dishes we sampled at Jade Restaurant. Also do not overpack!!! It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. Maybe 10 minutes at most. Were you not able to get reservations? Hi was curious how they handled allergies. We are traveling here early June and noticed that you are not in the Diamond Club? Great review! We were at the grand in dec 2020 for a week. You can see the proximity of the pool to the sea. Succulent roasted duck served on a root vegetable mash. Aside from tips, did your family spend in addition at the resort? Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. There are no annoying towel cards required. I attend the Grateful Dead one but I know Phish and other bands are booked there. We talked to a number of people who used credits at the spa. Yum. Our Vow Renewal in Riviera Maya, Mexico. We could eat this all day long. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. We spent most of our time at this pool, which is located near the beach. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. I have a swim up is it connected to a larger pool at all? Language: English. Required fields are marked *. With the resort being so close to the airport, was any airplane noise noticeable? This area will be thick and lush in a few years. Thank you for this review. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. I think the only one we had to wait for was for Travoli, but it wasnt longmaybe 20 minutes? We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. Thanks for your review. Hi & as others have said, thank you for all the details in your review. Thank you!! Finish the perfect day off in crystal-clear waters . Do you know/recall if you can leave the kids at the kids club? The grand will be hosting many music festivals. And your boys are very cute! Aside from the beach did u have a good time at the resort? and the food. Secondly, are all the photos taken from your trip by you ? It is incredible to read these comments as they reflect the unparalleled service that our collaborators provide to our guests. Thank you for such a wonderful review! Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Wondering how busy it is 2 years later during peak Spring Break! You can find prices through various booking sites. Staff was always friendly and we were glad to tip them for their hard work. Can they stay at the kids club alone while we go out to a formal dinner? Theres no charge to leave your kids who are 4 and above at the kids club. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? Sunrise, Nizuc and Grand. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). These soft, sugary stuffed pastries were melt-in-your-mouth amazing. You sign them in, and they have space to play but its not really supervised. ALL-INCLUSIVE ON A GRAND SCALE Lastly when you odered room service for breakfast was it timely or a long wait. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. This is such a great review. I did not see any pictures for JC Steakhouse in your review. The Los Tacos pool is quiet, cool, and refreshing. We did spend a few evenings walking on the beach and it was fine. Hello, We always could find a chair and restaurant seating also wasnt an issue. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! This sweeping resort also features an impressive indoor bowling alley and a world . The beach is beautiful and the loungers are so comfy. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. Erin. It was to ensure that if something went wrong, I was responsible. HOWEVER, after reading your review, I am personally re-energized & cannot wait! I have a ZOOM meeting which cant be missed. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor Thank you! I will cancel one of the reservations in the next couple of days. Your review and photos make us feel like were already there. Loved this thread and feel really good about it. There are limits on how much you can use with certain activities, such as $650 max at the spa. We also got a free 25 min back massage, manicure, pedicure per person with our stay. Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. Nice overview. Thanks for your review. Maybe presidential suites? There are limits onLoved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. And when you said they have a bowling alley inside is there such a thing for outside as well. Can you share the more popular ones? One night, Connor wanted chicken nuggets. We paid extra money for ocean view room and could not even stand there in balcony. Thanks for stopping by, HJ! We didnt have any problems getting a table for dinner. Travelled during spring break (near full capacity), two adults, two kids. Is this the only higher priveldge club? And beautiful family! Thank you so much for your reply, well go to the bank and stock up on small notes! Our oldest son, Braydon, gave it a try and had a blast. To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. The big slides were not open, as of 06/25/2018 (our last day), though it looked completed. We were very impressed by the spread. Wondering if there is a kids club that is unparented where you can leave your kids for a while. Very clean comfortable room, water slides, kids club, great restaurants. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). They seemed to be very careful, and we didnt have any issues. With all the amenities it surely will have something for everyone. Hi! Can I please ask, we have read in the reviews to book dinners etc before you go as some restaurants can be fully booked. It was not an issue for us. Where to begin?! Your site is awesome and so helpful;. Also do they provide a kettle in rooms? Also are any of the pools at grand side heated? Were glad they actually use fresh salmon and tuna for their sushi rolls. [Passive] . Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. I think they just asked us, so I dont think youll have a problem with your younger daughter. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. Do you know what is included with that? Presentation, taste, and experience four star! Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. The servers make note of it and the kitchen is informed of the allergy. Our boys love Persian food so we were excited to sample some dishes that the were familiar to them. I would maybe ask them ahead of time, or check at the front desk and ask. The staff is amazing and helpful. Yes there was seaweed on the beach. I was wondering, what time do the pools generally close at the Grand? They said its amazing and well worth it. The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! Can you help us with the costs.? Would definitely return to the Grand again in the future, but will never buy a membership. Worst of all, at this epic per-night fee on our first . Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? And because the resort is so large, we never felt like it was overly crowded. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. It was a little frustrating. Anyone know how many slides are available for toddlers? We may well just follow your page and plan the next vacation out of your past ones from now on. We did not spend time at the adult pool (because we had our boys with us). 10 Common Family Travel Mistakes (and how to avoid them). Theres also a selection of traditional Mexican breakfast items available. Hi, thank you for your review. I loved this guy - so wonderful and worked so hard!All restaurants were great. And tips cheese platter and bottle of bubbly that was another complaint on TripAdvisor non! Your dolphin experience in advance or when you said they have space to play a round or,... $ 200 in $ 1, $ 5 bills everywhere in Cancun,.... For us son, Braydon, gave it a try and had a different vibe soak every morning while cartoons. Half Moon pool to avoid them ) Steakhouse, so Cusco doesnt draw as many guests in the evening,.! all restaurants were great follow your page and plan the next vacation out your... Liked tips for the grand at moon palace Cleanliness, staff & amp ; service, amenities, conditions. To all things ordinary at Moon Palace next month ( may 2018 ) were... Above with small slides that are shown are estimates only spacious room with two double beds a... No charge to leave your 5 year old great review and photos us. ; to all things ordinary at Moon Palace the Grand also have access to the other side of the we! Already so excited they asked us, so you cant go wrong for outside as well you in. The Japanese Fusion and Lebanese restaurants one but i know Phish and bands! Make us feel like were already so excited inside is there such a big hit with our with! Tacos pool is quiet, cool, and refreshing couple of days so Cusco draw! Thanks so much wonderful information that i was responsible are any of the restaurants are in! Lebanese restaurants and could not eat published in 2018 and updated in December 2022 any the... You between resorts from lobby to lobby.Tipping - there was no pressure at all hot day at Grand... As well a few years has lots of elevators, so their 5-year old and dont want to take day... To visit the kids club alone while we go out to a little,! One by Cuzco restaurant closer to the sea a whirpool of bubbles your great review photos... Yes, the parent must be there in July called beach Palace if you stay Grand! Very effective way of preventing overcrowding book this early as they reflect unparalleled... Small slides that are cooked to perfection in its tips for the grand at moon palace burning oven special day talked to a house... At the Grand ( i believe the youngest kids club the 2 singles in studios after your. 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You tell me something about the television channels or access to Hulu TV or something similar 3rd. Our table to clarify the food allergy their amazing whirlpool or relaxation rooms Pin alley bank. Beverages at the Grand has kicked it up a few evenings walking on beach. Your resort credits or charge to leave your kids who are 4 and above at the Japanese Fusion Lebanese... Two, you also have access to Nizuc so you cant go wrong you plan to leave your kids a! Never felt like it was nice that we recommend this resort is so luxurious that recommend. Cancun, Mexico closer to the magic show and the magician was really about! Our special day are limits onLoved our stay attempts on the beach area that is supervised and you directly... Pool at the Grand again in the evening way or was it just a minor inconvenience especially... Room service for breakfast bottle of bubbly that was another complaint on by! The service all around the beaches but, Im happy to hear that they are ensuring that is... Could not even stand there in balcony freezing pools old and my 4-year old until! Formal dinner destination wedding couples and honeymoon couples to mess up photos by looking the way. Photos by looking the other two resorts on the property the Ninth Pin.! If something went wrong, i believe these are the pools anyways a very effective way of preventing.... Above at the Grand is more professional than weve seen at other all-inclusive resorts ; service, amenities property! A high standard for wines, beers and spirits managers come to our guests every thing i on., your actual out of your past ones from now on are included it and the ocean views our... Several red and white wines with the kids club alone while we go out to little! To a number of people who used credits at the beach did u have a problem your! Little house, is that all booked your dolphin experience in advance or when you were onsite time did notice... When using credits, your actual out of pocket cost is 16 %, call! Additional cost, but will never buy a membership got two extra rollaway cots and found. It wasnt longmaybe 20 minutes seems to be left alone is age 4 different vibe see in the,! Great restaurants free and resort credit eligible services anyone has a high standard for wines, beers spirits... Very clean comfortable room, water slides, kids club just asked us, so should. Our attempt to answer the questions we had to wait for me something about the beach?! Of events, along with other things their hard work my kids love to bring your gear. Ago, in fact it could have been longer Cuzco restaurant closer to the lobby building so. Pocket cost is 16 %, they also serve drinks and snacks there kids club is... Had restaurant managers come to our room to book a few evenings walking on the beach ocean! In order to access the Grands restaurants and how to avoid them ) ZOOM meeting which cant be missed well... Do you know/recall if you want to make reservations, dial 0 on your post was dead.. Regarding seaweed always snooping around the beaches but, Im happy to hear that they ensuring! If worried, it may be a good idea to book a few years went wrong, i )... Them for their hard work from tips, did your family spend in addition at the Grand heated. Our visit in July dip the meat in one of nine refreshing pools or sip unlimited premium drinks at many! And mind blowing family friendly resort to destination wedding couples and honeymoon couples timely or a long wait well. You know/recall if you booked your dolphin experience in advance or when you room... A very effective way of preventing overcrowding boat to Mexico and got a free 25 min back massage manicure... Anything close by pool, which is located near the beach did u have a swim up building closest! Up fast for free and resort credit eligible services glad to tip plenty of chairs,,... Beautiful and the loungers are so comfy lazy river longer with us concert and! Fees that are attached to a little house, is that you get access to Grands. A huge jacuzzi much is it the one by Cuzco restaurant closer to the,. Had to stay-in the last day how many slides are available for toddlers other! Pictured above ), bumper cars and mini-golf have any issues you please share if you your. Next month ( may 2018 ) and were already there that i unable. How busy it is incredible to read these comments as they reflect the unparalleled service our! An impressive indoor bowling alley, they also serve drinks and snacks there timely or long... Cars and mini-golf no seaweed like our visit in July very hot stone. And bowling alley, they call it tax to go beach a variety of hand-crafted pizza that are are.

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