But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. And, youre undoubtedly going to get your doubters along the way. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. Get started with your Free Employer Profile. The second thing is that you have to have a bias for action. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? Jenna: My question is about cities and how theyll evolve. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. You kind of have to go through moments of belief and disbelief.. Hungry people. The pressure is high for DoorDash and its chief executive, Tony Xu, as the company moves forward with an initial public offering. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. But for us, it was this value choosing optimism and building a plan. So Ill be quick. Maybe its tough to see in a one day or one week grading period, but you can see it. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. But I think having that understanding and then having the patience, if you will, to keep working the inputs. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. +1, got my DoorDash technical interview today as well. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. Make room at the table. (S&O role) 2 Like 7 Comments Share 1 3Y a Senior Consultant 1 With or without fries? I think that was important. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. To be more specific, analytics case studies test your ability to. As a subscriber, you have 10 gift articles to give each month. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. Maybe they wouldnt happen the same time period that we were working on improving the inputs. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. And you dont tend to just do that overnight. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. What was going through your mind when you said that to your teacher? And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Nobody thought it was a good idea.. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. Whether that means its difficult to raise financing or whether a global pandemic hits. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. Tony Xu: Well, if youre an aspiring entrepreneur, I would say, find something youre obsessive about. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. And so, I think thats the best you can do sometimes, because you dont get to control everything when youre not yet profitable as a company. And most of the time that that bias for action means its just focusing on what you can control. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. I would use customer feedback to improve the platform, offer promotions and discounts to new and existing customers, expand our reach through partnerships and collaborations, and use targeted digital marketing campaigns to attract new customers in the desired demographic. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? And when things are going really, really well, you should also make sure youre truth seeking. DoorDash 1 year 10 months Legal Process Coordinator . Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. The first question is, what is your favorite class at the GSB? After that, Im done with all of that, he said. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. Joy Huang: Welcome to View From The Top, the podcast. Armed with that funding, the company began spending to grow. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. It took some time to figure out how do you actually improve these inputs? Off hours, the pay is lower, so he also drives for Grubhub, Lyft, Caviar, Deliv and Instacart. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. Tony Xu: Of course. 12495. We experienced strong delivery sales out of the gate.. Determined and self-motivated undergraduate marketing major. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. Then, I brainstorm and propose different options to resolve the issue. Is this a service that restaurants would actually pay for? That was Tony Xu, cofounder and CEO of DoorDash. At DoorDash, the product team culture emphasizes cross-departmental collaboration. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. To ensure that you're up for the . DoorDash does not require that you know any specific programming language before interviewing for a tech position. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. And so, I dont think theres necessarily one set of things you have to learn. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. Because its hard to get better at all of those things at once. We always wanted, at DoorDash, to be a person who showed up with a check, he said. Give an offer on the spot. Mike Isaac and Kate Conger contributed reporting from San Francisco, and David Yaffe-Bellany from New York. The other one half of the goal is to empower these businesses to do it on their own. Are you looking to land a job as an electrical machine engineer? DoorDash said it had hired international call center workers to call in the orders, and it has told drivers not to tell the restaurants they were with DoorDash. With respect to dashers, I think dashers have taught me probably the most of any audience over the eight years that weve been working on DoorDash. Incorporating AI-powered chatbot for quick and efficient customer support. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. doordash critical thinking interview. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Our Update History for DoorDash Software Engineer. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. Mr. Mohammed said he would continue driving until he found a more stable job. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. Mr. Xu said the challenges were par for the course. It's a big banner which has the 12 values organized into 4 themes -. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. They dont necessarily sell through DoorDash. And then the second thing is just that you learn by doing. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. It was how we responded during a difficult time for everyone. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. For now, DoorDash is focused on making the food part work. They listen to the Project Practical is a management and career blog that was created by business professionals. So we had to be students of it and the only way we thought we could be students was by actually doing the work. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. I have a strong potential to think outside the box and generate innovative solutions to problems. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? 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DoorDash had many ups and downs and we still do. This is called DoorDash Drive. Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. Now on the flip side, youre right. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. Furthermore, proper packaging and labeling ensure a seamless delivery experience. Several restaurants, including In-N-Out, sued DoorDash over the practice. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Joy Huang: Be careful what you wish for, Tony. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. I think we have maybe 30 seconds left. That they can create their own digital channels. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. That meant many small things, but when I put them together, those are some of the lessons that I remember most. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Our blog offers vital advice and recommendations on industry best practices. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. In such a situation, I would first gather the required data to understand the root cause. Other merger efforts have flopped. Find Your Dream Job: Interview Techniques and Resume Writing And, I think those are the things that are really, really important when the tough moments come. In case of a halt in the delivery, I would prioritize keeping the customer informed. Interview questions and answers were first added on April 19th, 2021. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. Joy Huang: With that, Tony. The bay area, I later found out, is a very competitive area especially in the classroom, and the school I went to, I think students were studying all the time during the school day, after hours. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. Drivers who sued over their tips. And I think if you can do that, and if you can set that at the beginning of your journey. I think people had confidence that regardless of which way things were gonna go. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. Providing more detailed information about menu items and restaurant offerings. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. Joy Huang: Nice. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. And I think at the time, and were trying to remember, this is in 2012 maybe the startup garage class that we took, so almost eight years ago. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. So what does it mean to be a world-class CFO? And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Busy people. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. This list does not include technical or factual questions. Theme: We are one team. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. Just keep that in mind Like Share 11 8 months an Associate 1 This shit really irks me Like Share 8 months an Engagement Manager 1 I have a 45 min case study with DoorDash as well. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. 1. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global.

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