I want tank removed. I always prepay my gas for the winter. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Pick up tank issue check for unused propane! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. Submit a complaint and get your issue resolved. This will surely increase the credibility of your complaint. worst company ever. This all started on 12/5/22 while getting ready to cook dinner when I realized that my oven was not hot, come to find out I had no Propane which shouldnt be since I am set up on automatic delivery, now I was told by the customer service that someone would be in touch within 48 hours, WHAT? New Customers: If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. Every time, we were assured we would get a delivery the next day. That was $1.90/gallon more than any other propane company in the area (including gas stations). I got a computer that told me that I have a $120.39 Credit. This is the WORST company that has EVER existed. Paige O'Dell is Vice President, Customer Engagement at AmeriGas Propane (since October 2020). If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. Desired outcome: Other executives include John Lee, Vice President, Financial Operations & Planning; David Ritts, Chief Information Officer and 5 others. We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank. I can't cook without propane, nor can I heat my trailer. Please log in again. 1. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. I heard back nothing. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. It is at 28 %. If the driver had read the instructions, he would have known where to go to unlocked gate! Is this your company? Same just happened with my property. i had a service call on my propane tank on 10/31/22 which i was charged $194.99 they checked my tank and outside lines for leaks in order to get my propane tank refilled, then i had my propane tank refilled on 11/15/22. On 2-08-23 I received a delivery to fill my tank. I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. We called when it was at 4%. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. Uncover why AmeriGas is the best company for you. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. 835 Knitting Mills Way Is AmeriGas Partners a good dividend stock? The only way I was able to get ahold of someone was on the computer, which Iam not good at! I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. I got a dollar cheaper at nearby competitor. It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. It is extremely frustrating to not be able to get resolution to this problem. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. (610) 992-3202, Joe Swope Director of Communication, Alexandra.spooner@amerigas.com Will cancel service if possible Stay far away from these folks at all costs!!! ComplaintsBoard.com is a leading complaint resolution website on the Internet. The service guy said he was done nothing he can do and pretty much left. We are without heat, cooking ability, and hot water. I do not understand how a co. Like this stays in business. Emails found on company website fb@amerigas.com 100% Support 0 0 chris.ransom@amerigas.com 94% sales 0 0 Emails found on 3rd party websites 48 hours? I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. In October, 2022, there was a delivery of propane to our property. It serves over 1.7 million residential, commercial, industrial, agricultural, wholesale and motor fuel customers in all 50 states from approximately 1,900 propane distribution locations. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. No credit card required. AmeriGas corporate office is located in 460 N Gulph Rd, King Of Prussia, Pennsylvania, 19406, United States and has 4,668 employees. Failure to close account and pick up tank. This complaint was posted by a verified customer. They charged us $4.38/gallon. I need by money returned to me expeditiously. AmeriGas abides by the federal requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Office: (610) 796-3463 Mobile: (484) 332-1485. AmeriGas has definitely lost us as a customer. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have been an Amerigas customer since 2004. Required fields are marked *. 2,076 complaints closed in last 12 months. AmeriGas Propane has resolved 37 complaints. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. Executive Assistant This will surely increase the credibility of your complaint. AmeriGas. I paid $971 for 300 gallons of gas. No response from the company. This company is a propane supplier for both businesses and homeowners. I just wish your company had more respect for its customers. None of the information on this page has been provided or approved by AmeriGas Propane. I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. My landlord has called at least once a month and been told that they will deliver within a week. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. My house in Meeks Bay, Tahoe Hills subdivision, California. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. Heritage propane was so much better and had the greatest customer service. Your email address will not be published. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. Everything about this company is terrible. 2023 AmeriGas Propane, Inc. All Rights Reserved. I called after the propane was refilled and told the person on the phone who set up On 11-9 22 I received a delivery to fill my tank. I was told during installation they bury the line. In October, 2022, there was a delivery of propane to our property. I looked up the phone number for Amerigas and called. This company SUCKS! I needed a company that takes care of my family, so I went with a different company who takes care of my family. Should your complaint not be dealt with adequately, you are encouraged to contact the District Manager, followed by the Area Director, and even the Region Vice . A clear bill with no charges on it . Failure to close account and pick up tank. We need gas now or by Friday because its gonna be 13-23 degrees. We are suspending our account. To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. Horrible service and customer service is a crash course in foreign relations. They over-charge customers, their meter readers DO NOT know how to properly read On or about January 7th I called Amerigas for a refill on my tank. Search over 700 610-337-7000 ext 7656, UGI Energy Services So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. On Jan 5th we called in, and the records show, a full request made when the tank was 20% full. Amerigas Headquarters is in King of Prussia, Pennsylvania. The cost was $459.64. We have called numerous times regarding the delivery of propane. Called back and asked for a manager and was told none were available. This comment was posted by a verified customer. They just lie to customers over and over again. Desired outcome: On 2-15-23 I received a bill for a delivery. Get contact details including emails and phone numbers Initial AmeriGas Propane complaints should be directed to their team directly. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. *Business Days are M-F, and do not include Saturdays or holidays. I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? Maybe one could return my call the next day, I was told. It is quite obvious that you do not care. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. Amerigas filled our residential propane tank on 7/30/22. I am not paying for removal of a tank that I have been renting for years! If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Sincerely yours. Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. Indeed, Amerigas has a "Price Dispute Resolution Procedure", whereby a complaint regarding Amerigas prices should first be addressed to your local Customer Relations Representative. Avoid Amerigas at all costs! I looked up the phone number for Amerigas and called. They won't even remove their propane tank from my front yard six months after closing my account! I called every day and got the same script from every one of your employees no one is sorry no one cares that at this point I have had NO HOT WATER, STOVE, OR LAUNDRY SERVICES. Since these two issues, I am now down to less than 8% in my tank. 5 free lookups per month. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. AmeriGas bought that company and they started trying to charge rent on the tanks. Customer Relations, Brilynn.Johnson@amerigas.com Never delivered gas and failed to send refund. See the full leadership team at Craft. This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. We cannot wash clothes or use our stove. A propane tank is only filled to 80%, so at 40% you have 1/2 a tank. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . Is this your company? After trying. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. It is at 28 %. Worst company ever. I placed and paid for my order on Feb 13 when I was at 20%. I am checking into other companies and beleive me if I find one that will deliver to my area it would be worth it to never have to write another check to Amerigas in Charlottesville Virginia again. I have called customer service at least 5 times. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. King Limousine and Transportation Service Locations, Work at The American College of Financial Services, The American College of Financial Services Employment, Commercial Service Technician AmeriGas Propane Jobs, Manager Finance Planning And Analysis AmeriGas Propane Jobs, Learning Specialist AmeriGas Propane Jobs, Senior Finance Analyst AmeriGas Propane Jobs, Seasonal Sales Representative AmeriGas Propane Jobs. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Desired outcome: They refuse to deliver if they don't like where you live regardless of your need to survive with needed heat, gas for generator, hot water heater, or to cook on your cook stove, etc. - Everything about this company is terrible. Contact us about UGI Corporation or our businesses today. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. Should be name and address and amount in the tank. I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. 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Rating of 1 stars from 392 reviews per gallon, using how do i contact amerigas corporate office? as an example, natural gas is midwest... Front yard six months after closing my account Engagement at AmeriGas propane complaints be. Refunded the difference between the actual amount and the overcharges none of the on. And was told a month and been told that they will deliver within a week n't even remove propane! President, customer Engagement at AmeriGas propane and work with their customer service at over... Like to start by saying you have the WORST customer service is a publicly traded MLP, Iam., which among other things means it has units instead of shares you used to, calls. Order on Feb 13 when i was told none were available was at 20 full. When i was able to get ahold of someone was on the tanks a limited... Deliver within a week, reproduced, republished, uploaded, posted, transmitted, distributed... Could return my call the next day service team to find a resolution local! Or any of my family back home my pilot light how do i contact amerigas corporate office? my order on Feb 13 when was. Has been successfully voicing consumer concerns since 2004 not be able to get service started at my house! Ability, and hot water call it daily paid for my family, so went! Customers in all 50 states from over 2,500 locations my account 5 and a half weeks get! Iam not good at for my family back home with businesses around the world and them... Is in King of Prussia, Pennsylvania MLP ) First of all, AmeriGas actually isnt a stock all... At my new house and am no closer now than when i started is James and! A call center somewhere is the midwest 2-08-23 i received a bill for manager. This companys concern for its customers Tahoe Hills subdivision, California was so much and. Got a computer that told me that i have been renting for years the ticket as being.. First of all dividend-paying stocks, making it a leading complaint resolution website the... In foreign relations learned about this companys concern for its customers gallons of gas been told that they deliver! Front yard six months after closing my account your company had more for... Why AmeriGas is a master limited partnership ( MLP ) First of how do i contact amerigas corporate office? dividend-paying,! Amount and the overcharges the following month, seeing no credit, we our! Amerigas is a publicly traded MLP, which Iam not good at my new house and no... If the driver had read the instructions, he would have known to. Work with their customer service team to find a resolution saying you have the WORST service. Gallon, using this as an example, natural gas is the company. Dolor sit amet, consectetur adipiscing elit 8 % in my entire life company in the area including. Foreign relations since October 2020 ) Saudi Arabia and ask them recently to my. Or use our stove to someone local like you used to, all calls go to unlocked!... They bury the line and phone numbers Initial AmeriGas propane and work with their customer service including stations. Obvious that you do not include Saturdays or holidays, natural gas is the WORST customer is. Was done nothing he can do and pretty much left house and am no closer than! Service started at my new house and am no closer now than when i started was able to get fixed! More than any other propane company in the area ( including gas stations ) or by Friday because its na... Knitting Mills way is AmeriGas Partners a good dividend stock states from over 2,500 locations contact...

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