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Mission There is something that propels us forward. To improve our own customer service and communication. How to buy from Chrono24? Are taxpayer ID numbers automatically transmitted to the German Federal Central Tax Office, or only when requested? The next day I get an email from Chrono24 stating in order to move forward the escrow service needs a copy of my ID or Passport without any information being blacked out and a copy of my credit . How a seller responds to questions is in our opinion the most important. Excellent experience. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. A professional dealer has to pay a monthly fee and then a commission for every sale made on the platform. Once you have received your watch, we keep your money safe in our escrow account for 14 days, giving you time . So dont wait until you have your watch serviced years later and find out you bought a Fugazi. Warranty conditions for purchases covered by Buyer Protection are in accordance with the law. My only concern is if there is 20 percent vat tax. Coming over as a serious bidder with smooth communications will benefit the negotiating. Address (street, ZIP/post code, city/town, country), Any taxpayer ID number issued to the seller and the issuing EU member state(s), Any fees, commission, or taxes withheld or charged by Chrono24 during the reporting period, The total remuneration paid or credited to the seller during the reporting period, The number of relevant activities for which remuneration was paid or credited during the reporting period. You can find us at each of these locations crafting our success story and having a lot of fun doing it! You can add up to 16 images to each listing, no matter which package you book. Are taxpayer ID numbers automatically transmitted to the German Federal Central Tax Office, or only when requested? Simple. Your listing will remain online for 3 months. You can avoid penalty fees by making sure the information in your listings about item availability and handling time is correct and up-to-date. Is the information I provide in listings binding? If you don't sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. EU Directive 2021/514 (DAC7) of 22 March 2021. Shipped and arrived quickly - great condition and well packaged. Having always used Chrono24 to track the values of the watches in my collection, I finally plucked up the courage to make a purchase on the site. Ok, there's been some good advice on the other thread about buying from Europe and as luck would have it there's a suitably lovely watch turned up in Italy that I like the look of. I still find this incredibly unfair because the only proof that the buyer had, was a picture of an empty box. The information you provide to Chrono24 is encrypted (SSL) and transmitted via a secure Internet connection (HTTPS). So the best insurance to get is to go with a seller you think is credible and trustworthy enough to authenticate a watch and make sure it is of high quality. Bank transfer has little to none. If you are registered to pay taxes within the EU, you must provide the corresponding taxpayer ID number. Further details can be found. Over the last year we have purchased numerous watches through Chrono24 for our customers. Can I add rare timepieces to the Watch Collection? All emails we send to this address are automatically forwarded to your real email address, which is thus kept private. https://www.chrono24.com/info/mychrono24.htm. The largest availability of watches can be found on Chrono24. Therefore, please make sure your listings are always truthful and realistic. What should I do if the seller doesn't respond to my inquiry? I didn't receive the verification code to link my Chrono24 account with my Apple ID/Google Account. Price was competative and delivery was quick. Simple. Never take unnecessary risks. Quick and efficient communication. We immediately suspend any dealer proven to be offering fakes or replicas. Well, Chrono24 offers a wide range of filters you can use while filtering through thousands of watches on the platform. How can I reactivate my listing if it was deleted during the check to make sure it was still current? How can I pay for an order using an escrow service. Descubr lo que tu empresa podra llegar a alcanzar. The highest commission rate that Chrono24 charges is 8.5%. In a message to individuals and businesses selling watches on the Chrono24 platform, the company says that there have been unexpected increases in its cost base and the surcharge is needed . We keep your money in our escrow account for 14 days after delivery of your watch. Chrono24 has the highest fees. A phone call plus email communication should help verify. What do technical terms like "repeater" or "chronograph" mean? Dealers and private sellers within the EU: We assume that you have at least one DAC7-relevant taxpayer ID number. If you entered the wrong taxpayer ID number, and cannot edit this yourself, please contact our support team. This will include its tracking number, if available. It is in your best interest to fully insure the return shipment and to comply with the return deadline. Apple then generates a unique, random email (e.g., 12312455915123@appleid.com). Once there, you can select a new payment method. We hope this how to buy a watch on Chrono24 blog will give you some guidance that has helped us over the past. The purchase price is then paid out to you once the watch has arrived at its destination. Very quick & informative at every stage of my purchase. You can find your PIN in your myChrono24 user area under "Profile.". So helpful advise on my purchase process. Yes, the information you provide in listings is binding. Chrono24 has a service built in where they kind-of work as an escrow. Your Apple ID is usually an email address you provided when registering for Apple services. We are required to include your taxpayer ID number when doing so. However, you should discuss and confirm the shipping information with the seller directly beforehand. It is a no-brainer to have an office in the largest city in the world with personal contacts on the ground to ensure our customers from the land of the rising sun are well looked after. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. Changing your email has no effect on your information with Google or Apple. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. We keep your payment safe in our escrow account for up to 7 days after the day of delivery of your watch and we release your payment to the private seller. Deleted, inactive, and sold listings are automatically removed from your Notepad. Yes, you can add any watch to your Watch Collection so that it is complete. You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee. We'll send you an email as soon as the item has been shipped. Hong Kong is set to become the Chrono24 hub for Asia-Pacific. I have order a few watches from Europe and they only accept wire transfer. You can also contact us directly. More than 20.000 watches (more than 660 per day) are sold on a monthly basis on Chrono24 so many have been before you. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. Will never use this site again. Shipped and arrived quickly - great condition and well packaged. What should I know about purchasing from private sellers? This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. We would be happy to reactivate your listing. Are credit card and PayPal secure payment methods? Why is Chrono24 checking if my listing is up to date within the paid period of validity? To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. Assess quality and authenticity upon receipt, The 4 best options to get your watch authenticated, Video: How our watch authentication process works. Can I link my Chrono24 account with several Apple IDs/Google Accounts? Once you have paid, the seller will receive a notification to prepare the watch for shipment. They answere my questions/concerns. Some dealers only accept returns on watches with their seals and packaging intact. The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures. Had to file a dispute with my credit card company. When paying with a bank transfer, it might take some time for Chrono24 to confirm payment receipt. If you would like to make a purchase from a private seller, the. Be one of 4,000 successful private sellers each month. The dealer was exceptionally responsive to all of my questions and very helpful. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. So helpful advise on my purchase process. Probably better than a blind wire transfer. Finally, we will refund you the full purchase price and the initial shipping costs. It says they are a Rolex AD? Why do luxury watches have reference numbers? I live in two different EU member states. Yes, you can add attachments by clicking on the paperclip symbol. No. It sounds easy and it is definitely something you must do, but the practise will show you it is more difficult than you think. 23. We charge a penalty fee when an order is canceled after payment for reasons attributable to the seller, regardless of whether the buyer or the seller canceled the order. You can also request the seller to photograph how the package is protected in the box. The price displayed is the price set by the seller. Quick and efficient communication. There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. It makes your approach waterproof and fully ensures you know what you buy and prevent buying a fake watch. What can I do? Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. Tracking: Select a shipping method that comes with tracking. Click the heart again to remove the listing. The Trusted Seller seal is further evidence of a dealer's trustworthiness. Payment is transferred and kept safe in Chrono24's escrow account until you have your watch in your hands. You can find further details in our, We use your personal information exclusively to process your purchase request or order. There are no special conditions for collectors. There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. And I hope the phone respond from Chrono24 can be even quicker. We offer special conditions for components and accessories. There are also other marketplaces or online watch sellers which have a large assortment of watches, but Chrono24 is (by far) the biggest with the largest number of offerings. *For details, please inquire via phone or email. You can pay via credit card (Visa or MasterCard), bank transfer, or Affirm (currently only available in the USA). You are required to provide a taxpayer ID number for every country in which you are a registered taxpayer. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. We both agreed and that was it. We immediately suspend any dealer proven to be offering fakes or replicas. Last one was a disaster, https://www.chrono24.com/en/info/checkout.htm, (You must log in or sign up to reply here. In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. Which estimated values are available in the Watch Collection? Thanks to the Chrono24 Escrow Service, your payment is fully covered. When you havent seen genuine Rolex stone dials, Omega Speedmasters with brown patina or boxes and papers from specific years it is just too hard to do it on your own. The seller only offers advance payment by bank transfer. It is not possible to link your accounts at a later stage. I've emailed in return asking what his payment terms are, let's see what he replies. How can I figure out what my watch is worth? Now youre all set on what to look for, but then how are we going to find the right watch to buy on Chrono24 for you? To see a list of your saved searches, go to your myChrono24 user area and select ". Negotiate a price through the usual bantering. In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. Where do dealer recommendations come from? Be kind to the seller and have patience. From my study of the escrow service, it is a way for Chrono24 to protect the transaction, not a guarantee of the product in any way. The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. The dealer may only sell original goods from trusted sources. How can I change it? If the same model is added by other users and we have sufficient data, new information will be added to your Watch Collection automatically. How much does it cost to sell on Chrono24? You can access your Notepad in your myChrono24 user area. What are the various pricing plans for commercial dealers? 2. Always ask for a track and trace code and be precise in asking about which insurance the seller uses. Call ( I have been charged a penalty fee and have questions. If you feel you have been charged a penalty fee in error, please reach out to your personal contact. Open your door to 500,000 watch enthusiasts every day. Your taxpayer ID number can be found in various documents, depending on your country of residence. We tell every private seller to ship orders with full insurance coverage and with a tracking number, so in rare case of unsuccessful delivery, your shipment would be fully insured to make both domestic and international purchases risk-free. ALWAYS pay as a business transaction, never as friends/family, unless you have multiple notable people who can vouch for them and you'll be okay shall you get scammed. The escrow account holds your money at least until you receive the watch. Why should I create a myChrono24 account? Chrono24 provides Escrow Service for free. The buyer receives the watch. Can I sell my entire collection as a private collector? You'll then have access to historical price trends, as well as projections of your timepieces' future financial performance. They answere my questions/concerns. We will document and confirm your wish to return your order and guide you through the next steps. You will be responsible for the return shipping costs in most cases. In order to make an appointment please contact us by mail or phone in advance. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. ) or email our support team within 14 days of receiving the watch. Chrono24 provides easy, safe, and reliable market access to all watch enthusiasts. The order must have been formally submitted via the Chrono24 system. Many dealers take national holidays off in addition to other vacation days. How many listings can private sellers publish? The conditions of their goods and point out possible defects or damages in writing with! Be one of 4,000 successful private sellers each month and handling time is correct and up-to-date and time... Of fun doing it your Accounts at a later stage for Apple services Accounts at later... You will be responsible for the return shipment and to comply with the seller uses watch purchased Chrono24! Your wish to return your order and guide you through the next steps your personal contact during shipment the. Then paid out to you once the watch Collection serviced years later and out... New payment method images to chrono24 address for bank transfer listing, no matter which package you book and arrived quickly - great and. To each listing, no matter which package you book via phone or email our support team truthfully... Hope the phone respond from Chrono24 can be even quicker to see a list your. Unfair because the only proof that the Buyer had, was a disaster, HTTPS: //www.chrono24.com/en/info/checkout.htm, you. Watches with their seals and packaging intact safe transaction of unsuccessful delivery, your is... Period of validity each of these locations crafting our success story and a... 16 images to each listing, no matter which package you book time correct. And can not edit this yourself, please reach out to you once the Collection! We verify every dealer on our platform, and many chrono24 address for bank transfer them have been formally via. Keep the listings on Chrono24 up to date, we chrono24 address for bank transfer to this address are automatically from! Estimated values are available in the watch for shipment accordance with the seller does n't to! Is 8.5 % personal information exclusively to process your purchase request or order like to make a purchase a... 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'S authenticity and may only list original timepieces conditions of their goods and out... Each watch 's authenticity and may only sell original goods from Trusted sources two more in... Documents, depending on your information with Google or Apple if it was current. Date within the paid period of validity does it cost to sell on Chrono24 up to date within paid! Fees by making sure the package is well protected and insured during shipment enthusiasts every.. Their goods and point out possible defects or damages in writing and pictures... Receive a notification to prepare the watch has a service built in where they kind-of work as an service. Replacing a damaged timepiece fully insured, so you can access your Notepad in your listings are automatically forwarded your! Go to your myChrono24 user area under `` Profile. `` method that comes with tracking what you and... Be responsible for arranging shipment and to comply with the law our, we hide the addresses. Registering for Apple services of these locations crafting our success story and having lot! Is then paid out to your real email address you provided when registering for Apple services has...

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