You could find shade in swim up bar in family pool. We went early the first time right at 6:00. We are not Star Class and have had no issues getting into them. We enjoyed the Lazy River and playing Bingo. Stars deserve to get pampered and that's what the STAR Class Bar is for! We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Barren Space Productions. They never did the arcade or trampoline park. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. At no time during check-in were we told where everything is or how the restaurant situation should go! We went to a movie Top Gun and it stopped working 3 times. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Your assigned Personal Agent is on hand at all times for any request you might have. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). Beautiful beach views I would stay here again! This is the version of our website addressed to speakers of English in the United States. They maybe went 2 times each the whole day. The beach servers were the friendliest. Enjoy traditional pub food, themed trivia nights. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. Guy's! Take a look at our list of awards and recognitions. The sports bar was also good. The umbrellas were painful to open. 5. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. All Rights Reserved. Hopefully things will turn around. We ordered all 3 desserts to try them all. Payments made by partners impact the order of prices displayed. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). Welcome to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Vacation like a Star. Resort Map We went early the first time right at 6:00. Mutual Fund and ETF data provided by Refinitiv Lipper. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. We hope to receive you again very soon. The pool bars were ok. We did bring a few with us and we did use them. Another man was killed while lying in a hammock, while a person was shot. The subpar parts: Our room was not great. This is the version of our website addressed to speakers of English in the United States. They shut down the buffet and half of the other restaurants to host a show with food. The fresh coffee bar had long waits also. The beach servers were the friendliest. The buffet was good. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. This is the version of our website addressed to speakers of English in United Kingdom. Privacy Policy. Great atmosphere and every employee wore mask. There was no lighting outside in the evening. Absolutely terrible service in regards to trying to eat a meal. There was no lighting outside in the evening. We have nothing negative to say about this resort except we dont want to leave. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Be careful (per Sunwing Website) included in Star. And its loud. For more information, please see our The food was good. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Star Class did have some positives having access to private pool area with bar and grill service. 1 hour to airport on way home, Dear Erin, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. Lined up at 2:30. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. One night we went right at 6 again. Red flag says our whole stay. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Sometimes the waits were long. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Stay in your stylish suite and dodge the paparazzi. My "butler" Lilly was a complete failure. Service was fast and friendly so no complaints there. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. Our experiences at the restaurants were mostly good. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The lazy river and flow rider were excellent. We did not hear any other noise from the entertainment or from the hallway. Because its what we collect, that makes us who we are. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. Our room was in excellent condition and cleanliness. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Our check in was fast. in the morning. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. You have to empty it lots. Top room amenities include a minibar, air conditioning, and an additional bathroom. We are not big on evening entertainment but did take in the Queen tribute, which was great. Our chef was entertaining and great. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Your assigned Personal Agent is on hand at all times for any request you might have. They werent appealing when it was so nice outside. The just OK parts: Our kids did the flow rider surf simulator one day. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . per adult (price varies by group size) Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2. No activities take place on the adult scene side of the resort. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Wonderful experience overall. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. Claim your listing for free to respond to reviews, update your profile and much more. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Yes, dry cleaning and laundry service are offered to guests. The bartender at shores was better. Powered and implemented by FactSet Digital Solutions. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. Indulge in the incredible flavors and techniques of Japanese cuisine. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Highlights for us were the Mexican restaurant (not the Mexican buffet held in front of the main stage, which was underwhelming) and the Indian restaurant. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. PH provides a star feeling when you arrive with a red carpet style grand entrance. A passport is required, as usual, and that is about it. We stayed in a junior swim up suite with our 5 and 3 year old kids. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. Glamorous haven of Costa Mujeres and laundry service are offered to guests a look at our list awards! Request you might have version of our website addressed to speakers of English in United... Most days at the star Class bar and grill service we are big. 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