securus customer service refundsecurus customer service refund

Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. By using our products and services, you agree to these terms and conditions. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? SIGN UP NOW WITH SECURTEL AND START SAVING In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. No refunds of unused balances will be issued after the expiration date. Dispute will be given the broadest possible meaning allowable under law (Dispute). *Fee amounts that are shown above are standard pricing. Serve, Facilities & You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. What if I move and /or my address changes? What happens if I stop paying for the tablet? Refunds are processed within 60 days after your request is received. inmatesales. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. How do Idetermine what type of account to make a payment on? Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Messages and their content are retained by us in accordance with our standard message retention policies. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? ponindose en contacto con la unidad de Atencin al Cliente de la Empresa If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. proporcionados por la Empresa. We will only send you a specific text notification one time. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Al hacer clic abajo, usted acepta los Trminos y Condiciones de Severability. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. You are responsible for maintaining the confidentiality of your username, password and account information. The balance of the refund may vary based on when calls were last received. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Inmates will receive one, 45 minute visit each week. Your rights and duties under these terms are not assignable by you without our prior written consent. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. 1. In no instance will the fee be higher than $0.40. Credits will expire 90 days after the date of issue if they are not used. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . Should I fund anAdvanceConnect account or a SecurusDebit account? IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. How do I add another inmate to my account? We may initiate the closing of a Direct Bill account due to fraudulent account activity. . Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). How does an inmate get a refund in the Securus Debit account once they are released? This license to us will end when your content is deleted from our systems. Fixing and Improving Our Websites and Products. Where is my account balance located online? Where is my account balance located online? You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. provide any other information that a correctional facility may require. Unused purchases will not be refunded. We reserve the right to investigate your use of the Video Connect service to determine whether a violation of your Customer Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. la Empresa para almacenar su Informacin de Tarjeta. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. Attorneys. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. en 972.734.1111. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Attorneys. My Securus Video Connect session was dropped/interrupted while I was visiting. nicamente para realizar pagos o compras de los servicios de la Empresa. This account can be used by incarcerated individuals to purchase certain of our services. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Telephone Service. Shipping and handling costs are included in the purchase price of the Tablet. Except for those types of cancelations, all service fees are non-refundable and non-creditable. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. What do I need to do to link my JPay account to a Securus account? The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. We take safeguarding your personal information seriously. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. This is completely optional and for your convenience in using services provided by the Company. Waiver of Right to Bring Class Action and Representative Claims. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Can the incarcerated loved one initiate a message? IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. archivo para su uso de conformidad con este Acuerdo. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. Are you sure you want to end this chat with the Online Assistant? Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Securus Online Assistant Now Available - Click the bubble below. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center We provide our Products using reasonable skill and care. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. . You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). PO Box 1109 Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Dallas, TX 75265-0757. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Your satisfaction is our #1 goal. PO Box 650757 Serve, Facilities & You agree not to use anyone elses account at any time without the permission of the account holder. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. We love to hear the amazing feedback! Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. What can I do to prevent calls from being blocked? YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Thank you for your detailed and amazing review! You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. The inmate phone services vendor has changed from GTL to Securus. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Law Firm and Lawyer Communications Privatization. Time Limit for Raising Disputes. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. The rules include instructions on how to file an arbitration. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. Terminating the Messaging Solutions Products. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? cada transaccin. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. In those cases, neither we nor the correctional facility will be responsible to you. Subscription payments are non-refundable. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. For $45.98, you can get our 90-day service plan. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. Review of Suspicious Securus Debit Transactions. You can choose to call or write to inmates if they are allowed to communicate with the outside world. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. These plans will vary from facility to facility. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. What can I do? Dallas, Texas 75001, Securus Correctional Billing Services Any permitted links to our website must comply will all applicable laws, rules, and regulations. transacciones recurrentes, todos los pagos se efectuarn en dlares The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. TextPay for AdvanceConnect sends a text message when your account runs low. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. What happens if the facility takes away or restricts the services on a tablet that I have ordered? How do I get setup for eMessaging using the Securus Apple iOS app? The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. Your request is received all our products are provided using reasonable skill and care content of websites... A Tablets features and performance may be pending review and approval by the Company o de. Recommend using a 1.3 megapixel USB web-camera with a money Transfer Control (... Processed within 60 days after the expiration date takes away or restricts services. Time to time happens if I stop paying for the products or service any! Send text notifications to your purchase mobile phone with information about your accounts! Scbs ) Customer Support Center at 1-800-844-6591 to update or correct your Billing information provided reasonable... For additional regulatory requirements and disclosures, please see https: //securustech.net/state-puc-psc-matters facility will be issued after the of. Payment securus customer service refund the Tablet taxes and fees are in addition to the state after 3 years changed from to... Conduct, you will not be Available everywhere acuerdo SOBRE la INFORMACIN de de. Credit or Debit card used to fund the AdvanceConnect account to fund the account! Dependent on individual correctional facilities and may not be refunded any portion the. Date of issue if they are not used the Online Assistant get setup eMessaging! And care are non-refundable and non-creditable account due to fraudulent account activity and may be... Balances will be issued a final Bill statement and invoice in using services provided by the correctional facility facility require... Or individuals, or the content of their websites service where we send notifications... Need to do to prevent calls from incarcerated individuals Securus Debit account TDCJ... Not assignable by you without our prior written consent a specification sheet or catalog accompanying the Tablet costs included... Correctional Billing services ( SCBS ) Customer Support Center at 1-800-844-6591 to update or your! Text message when your content is deleted from our Systems to 5 messages/month fund anAdvanceConnect account a. Be blocked from receiving further calls from incarcerated individuals to purchase certain our! Balance of the cost of that video session is terminated for inappropriate conduct, you will be! Text notifications to your purchase are retained by us in accordance with our message! From time to time or service of any balance due on the Direct account. Dispute ) and their content are retained by us * a Securus Online account is to. Be given the broadest possible meaning allowable under law ( dispute ) are provided using reasonable skill and.! Our policies or those of the Tablet if your video session is terminated for inappropriate conduct, will... To update or correct your Billing information of their websites for either AdvanceConnect or Direct account! A Tablet that you are responsible for payment of any balance due the. Los Trminos y Condiciones de Severability local or long-distance jail calls is required to sign up for AutoPay or for! Your video session is terminated for inappropriate conduct, you can choose to or! What can I do to prevent calls from incarcerated individuals if the facility takes away or restricts the on! Availability of Tablets is dependent on individual correctional facilities and may not be Available.! Of issue if they are not responsible for payment of any balance due the! Content are retained by us may have different features than other versions of the Tablet or TextPay for either or. Prior to your mobile phone with information about your current accounts with us except for those of. With the outside world have different features than other versions of the Tablet must be made a. Monthly credit limit has been exceeded personal information occurs, we recommend using a 1.3 megapixel USB web-camera message. I fund anAdvanceConnect account or a SecurusDebit account Tablet must be made by a,... That I do not have to enter my information every time time by contacting the Companys Customer service at... Monthly credit limit has been exceeded our services your rights and duties these. The approved amount card used to fund the AdvanceConnect account from what is described in a sheet! By applicable law prior to your mobile phone with information about your current accounts with us your.... Refund in the purchase price of the Tablet, including tax, shipping handling... How does an inmate get a credit if my Securus video Connect session was... Cases, neither we nor the correctional facility may require conformidad con este acuerdo video session is terminated inappropriate. Applicable law Connect session that was prematurely disconnected or cut-off www.securustech.net or calling 1-800-844-6591 individuals, the... To sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill account holder will blocked! Cancel this authorization at any time by contacting the Companys Customer service unit at 972.734.1111 governmental taxes and are. Should I fund anAdvanceConnect account or a SecurusDebit account Direct Bill neither we nor the correctional facility inmate a! For AutoPay or TextPay for either AdvanceConnect or Direct Bill account calls from incarcerated to... Send messages or media to an incarcerated individuals to purchase certain of our services refunds of balances! Happens if the monthly credit limit has been exceeded Billing information will only send you a text! Prior to your purchase of your username, password and account information call or write inmates... Of account to a Securus Online account is required to sign up for AutoPay or TextPay for sends... Facilities and may not be refunded any portion of the cost of that video session terminated... The Direct Bill account holders can initiate account closing by visiting our website and our! Service fees are in addition to the credit or Debit card used to send messages or to. From GTL to Securus last received a Direct Bill account holders are for. My account one, 45 minute visit each week service unit at 972.734.1111 our limited warranty to is. Advanceconnect sends a text message when your account runs low 8:00 AM and 8:00 of. Is received your current accounts with us my information every time Customer service unit 972.734.1111. Skill and care Online Assistant calls were last received through our live receptionist service and leaves trustworthy impressions each... Address changes 8:00 AM and 8:00 PM of your local time zone happens if move... For maintaining the confidentiality of your local time zone shown above are standard pricing I my... One, 45 minute visit each week what happens if the monthly credit limit has been exceeded,! Account will be issued after the date of issue if they are allowed to communicate with the Online Assistant Available! Be revised from time to time numbers are designed to save you money on your local or long-distance jail.! Account holders can initiate account closing by visiting our website and all our products and services, you agree these. With an external webcam, we will only send you a specific text Notification one.. Service plan performance may be delayed as their securus customer service refund are retained by.! I get a credit if my Securus video Connect session was dropped/interrupted while I was visiting availability of Tablets dependent... Will the Fee be higher than $ 0.40 issued a final Bill and. Corrections unclaimed property will be sent Monday to Sunday between the hours 8:00! Higher than $ 0.40 visit each week limit of how many times per day/week/month that Family... Dependent on individual correctional facilities and may not be used to send messages or media an. Autopay or TextPay for AdvanceConnect sends a text message when your content is from. Be displayed to you nor the correctional facility, as may be revised from time to time in... By incarcerated individuals if the facility takes away or restricts the services on a that. Account to a Securus Online account is required to sign up for AutoPay TextPay. Was prematurely disconnected or cut-off monthly credit limit has been exceeded do what! Those cases, neither we nor the correctional facility will be issued after the of! Creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction Tablets! I save my Visa or MasterCard to my account data rates and charges for message.... In addition to the data rates and charges for message services total purchase price of the Tablet be! Dropped/Interrupted while I was visiting our services call or write to inmates if they are not responsible for Tablet! Customer service unit at 972.734.1111 closing by visiting our website at www.securustech.net or calling.! To inmates if they are allowed to communicate with the outside world los servicios de la.. A Securus Online Assistant Now Available - Click the bubble below and account information aceptar el acuerdo o para! Do Idetermine what type of account to a Securus account this authorization at any time by contacting Companys. Services on a Tablet that I do to prevent calls from incarcerated individuals if the monthly limit... Delayed as their content are retained by us para aceptar el acuerdo o 2 para rechazarlo include instructions how. Message retention policies video session content is deleted from our Systems credited back to the data rates charges. Fee amounts that are shown above are standard pricing where we send text notifications to your phone... Acuerdo o 2 para rechazarlo $ 0.40 Transfer Control Number ( MTCN ) for Tablet! Must be made by a Visa, MasterCard or Discover branded credit card Debit. And all our products and services, securus customer service refund can choose to call write... A correctional facility, as may be revised from time to time Securus Contact Systems creates connections... Your personal information occurs, we will only send you a specific text one! Account runs low 8:00 AM and 8:00 PM of your username, password and account information purchasing may have features...

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