Items cannot be returned to a Superdry concession or franchise. Free shipping for many products! As soon as you have the form complete, you should pack the . The brand will not accept exchange requests for one product with another. 27 - 30 Mar Up to 55% off. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Take a look at how you can return a kindle book. Superdry will not accept any return without its original packaging and purchase proof. By clicking on one of the below buttons, I subscribe to the newsletter. The brand does not allow returns for vintage stock as they are sold as they seem. Superdry will only refund you using your original payment mode. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 4. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) The vintage stock is original and has a slightly lighter color in terms of its look. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. SUPERDRY_12345678'. The vintage return policy applies to vintage items which are in stock. The label will be valid for 7 days from the date that the return is generated in the portal. Store returns. We use some essential cookies to make this website work. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. You can find your local drop-off point by clicking the link at the bottom of the returns portal. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. The brand might have shared an SMS or you can bring the bank transaction of your purchase. As it is usual, the Superdry return policy also mentions some of the products that cant be returned. No, you cannot return a vintage item back to the store. However, it can be hard to find all the information in just one place. <> If you purchase an item online or in-store then you will be able to process the returns. Refunds will be processed to the original payment card. Proof of purchase required. Refund will only be processed on the card used for the transaction. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). 3. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Please ensure items are in their original condition. You can ask the customer for proof that they bought an item from you. All criteria under the Returns and Exchanges are met. Your email address will not be published. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Dont worry we wont send you spam or share your email address with anyone. They do not have to provide a reason. Can I return a faulty item at Superdry? Discover the Consumer Refund Service and what they can do for you. Again, you have different options: Please notice that no matter the case, you need to bring the valid receipt of the order with you. . Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. Nov 3, 2022. 1. 2. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. By using this Site, you consent and/or accept all such cookies. It might take 5-10 business days to have the refund credited into your account. 2. What are the Criteria for Superdry Return Policy? Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Once the product is shipped to the warehouse, the employees will verify it and check it. If the package is opened, damaged or been used, Superdry wont accept the return. Powered by WordPress. DoNotPay guarantees aneasy way to get Superdry refunds. It is very important when you return an item that we know the order number to which it relates and your details. As soon as it has been processed you will receive an email to confirm. u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ We have helped over 300,000 people with their problems. Privacy Policy and I consent to the processing The full list of steps to take can be found here. We have provided detailed information for your returns and a simple guide to the Superdry return policy. Return your item in good and original condition. SUPERDRY_12345678). Superdry Returns Policy applies. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. endobj \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Print your returns label and attach it to the parcel. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. Required fields are marked *. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Find the Chargeback Instantly product on DoNotPay. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. A return request should be raised via email, through your account or in-stores prior to the return. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. Open Search My Account Wish List 0 0 items in your basket We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. 4 0 obj You can read our full privacy policy (which incorporates our cookie policy) here. If you need to return items, they must meet our standard returns policy. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. Got it! So, we dug in and we compiled everything you need to know about the Superdry return policy below. Return to Nav. Enter your full order number, including any text, in the designated box (e.g. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Enter your full order number, including any text, in the designated box (e.g. The label will be valid for 7 days from the date that the return is generated in the portal. Claiming a Superdry refund is not as easy as it sounds. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. What Is the Superdry Return Policy? #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. We use cookies to improve your experience on our website and to show you personalised content. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. What proof can I carry for the purchase I made at Superdry? Gift Vouchers only valid for purchases on www.superdry.co.za. Revenues at the retailer fell 15.8% over the . Your email address will not be published. 2. 4. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. City, State/Province, Zip or City & Country Submit a search. After the company receives your returned product, they should take between 7 to 10 business days to process it. 1. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Items should be returned in the original condition you had received them in. Order Number *Required Field. No, Superdry return policy states that if the product is defective then they will not accept its returns. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Several factors might prompt you to seek a Superdry refund. Returns can take up to 10 working days to process from the date they arrive at our warehouse. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. Does Big Lots Take EBT Cards? Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Superdry: Authentic Premium Style \| Men's & Women's Clothing Dont include personal or financial information like your National Insurance number or credit card details. 1. They will go through the packaging and then share an email confirmation for the request for a return. Fill out the necessary information and start your returns. of my personal data for marketing and profiling purposes. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Our registered VAT number is GB974823775. Sales of this kind are known as distance selling. Choose which courier service you would like to use to send the return back to us. In-store: You can visit the store with an original invoice and submit your reason for return. I5*[ They have another 14 days to return the goods once theyve told you. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Further, you will be asked about which product you wish to return. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Any such monetary refund can take up to 7- 14 business days to reflect in your account. So, what happens if you decided to buy an item at Superdry? Online: You can easily return your order by visiting the online portal of Superdry. Multi-Buy Promotion: In case you return both products, you will get a full refund. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Superdry doesn't accept such products. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Items purchased using a gift receipt can only be exchanged, or a gift card issued. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. SUPERDRY_12345678'. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. Superdry follows a '30 day no questions' asked return policy online. when you have to offer refunds and accept returns. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Unfortunately, this is not something that Superdry guarantees outrightly. We respect your privacy and use tracking simply to improve your experience - Read more. A valid Health Service Discounts account will be required to obtain the unique discount code. We're best suited to help you complete it within the shortest time possible. x\Ys~w! If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. 1.95. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Items cannot be returned to a Superdry concession or franchise. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Returns can take up to 10 working days to process from the date they arrive at our warehouse. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. As soon as they complete the process, you will get an email. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. After this, you should expect to get your refund within 5 business days. For private shareholder enquires please call the shareholder helpline. Standard returns. Well send you a link to a feedback form. You probably have one of these proofs to make returns. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. The customer can still reject the item after its been repaired or replaced. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. There are certain exclusions that you have to keep in mind. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. If your purchase is made internationally then the return cost is your responsibility. 2. Every return should contain the original packaging. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. 7. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 105 Superdry Locations in the United Kingdom. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. This confirmation will be sent to you within 3 working days after we receive the shipment. Visit our returns portal - https://superdry.returns.international. The best thing you can do is to check Superdry return policy before you actually make the purchase. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. For further information regarding whether returns are free for your region, please click here. 5. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. You have to visit the international return portal and fill up the form. T: 0870 889 3102 Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. 2. They have another 14 days to return the goods once they've told you . Expect to hear from them once they've received your request. Don't worry if you don't have a printer; print in store options are available! You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Return to Nav. 6. Jackets from 25. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. A return request should be raised via email, through your account or in-stores prior to the return. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. I acknowledge I have read and understood Superdry When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Guidelines include the following: Return your item in good and original condition. They will allow an exchange for an item if the size, color, or quantity is an issue. Sit back and relax while we do the work. %PDF-1.7 As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. SUPERDRY_12345678). ENJOY FREE SHIPPING WITH MIN. 7. We're a company registered in England and Wales with company number 07139044. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. Superdry reserves the right to alter these terms and conditions on reasonable notice. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. We are unable to make exchanges for online purchases. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Reporting & Policies - Superdry. Does BJs Accept EBT Card For In-store and Online Purchases? According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. Enter your full order number, including any text, in the designated box (e.g. Online: You can easily return your order by visiting the online portal of Superdry. With just a few steps, you can quickly get your refund and have your money within the least time possible. Superdry Return Policy Superdry makes scheduling product returns easy. The majority of these reasons narrow down to the shopper's decision. Fill in the return label and other required documents before you return the product. 4. top 20 stores with the best return policies. Find up-to-date store information and services to shop your premium authentic style this season. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. After inspection we will confirm if the merchandise is in acceptable condition or not. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. Currently, Superdry return policy claims to avoid exchanges. Without these details we won't be able to take the action you require. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Ensure that you make a valid return request online and even in-store. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Superdry Environment Policy. . endobj This could be a sales receipt or other evidence such as a bank statement or packaging. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Items should be returned in their original packaging with any enclosed documentation. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. We do not allow returns, exchanges or refunds on sale items. It will take 28 days even if you return with a gift receipt or gift voucher. For further information regarding whether returns are free for your region, please click here. ^|G/0oquSS.lo*?Oc However, if you only return one, your refund will be the one referring to the reduced product. Wait for a confirmation email once Superdry has refunded your money. https://www.superdry.com/terms-and-conditions. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. You may also want to check out Levis & YesStyle return policy. All returns must be accompanied by an invoice. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. However, you need to ensure that the item is in their original conditions. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . A refund will be presented in the original method of tender, provided that all criteria in this policy are met. All Superdry . Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. You must refund the customer within 14 days of receiving the goods back. Save my name, email, and website in this browser for the next time I comment. RBcpO- You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. The products you request a return for should not be a part of these exclusions. Email Address *Required Field. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. It will help you with easy returns and exchanges. You can change your cookie settings at any time. Choose which courier service you would like to use to send the return back to us. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. For more info, please see our returns policy. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Get behind the scenes access to campaigns, collaborations, new products and sales. You have to adhere to their return policy and probably deal with their customer care team. You can request the purchase for returns between 18th October 24th December till 31st January. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> If in any case, you lose the original receipt, you might have a confirmation email. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Visit our returns portal - https://superdry.returns.international. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Check out this article to know more. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! Check when you have to offer refunds and accept returns. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. Simply use their online return portal to get started. For team members based in stores you should return via click and collect. We also use cookies set by other sites to help us deliver content from their services. These are the top 20 stores with the best return policies. Code must be entered at checkout. Visit our returns portal - https://superdry.returns.international. But, without knowing the process and exception cases how will you do it? 2. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Further, you will be asked about which product you wish to return. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Does Walmart Accept EBT? endobj This means that: you may inspect and try on the goods. 2 0 obj It will take only 2 minutes to fill in. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. 1 0 obj Yes, Superdry provides free returns. As long as the products are intact and have their original components they will be eligible for a return. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. Free. dxRQGA$Rz d`9{R&I Enter your full order number, including any text, in the designated box (e.g. SNAP EBT Benefits For Eligible Purchases. Ensure that there are no cosmetics on your item while returning it. You have accepted additional cookies. Superdry will contact you if there's no reason why the refund is not possible. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? All returns must be accompanied by an invoice. 'Q4qW;^;do VwEv Enter the order number, postcode, and email, and select proceed. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. As soon as it has been processed you will receive an email to confirm. Visit our returns portal - https://superdry.returns.international.