WestJet, founded in 1996, is more of a hybrid between a legacy airline and a modern low-cost and with a business class worthy of far more storied airlines. When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. Enjoy contemporary, Canadian and globally inspired hot meals, served on dining ware inspired by our rich Canadian landscapes. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. You have successfully joined our subscriber list. It sure seemed like there were no business travelers in the cabins. First I walked through the four rows of premium economy. If they are on, i shut them off. Good to see them stretch. Slow pace in a new product is normal, especially premium. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. I'm sure introducing this cabin is a good business move for them, but this cabin is not available to most readers here, who expect to redeem points and avoid surcharges, if they can. Terms apply to the offers listed on this page. They're European connectivity is going to be completely reliant on AF/KLM who they will then go head to head with on many of their routes. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. On the one hand, they're proud of the airline for being a sort of 'national champion' and how the strong brand reflects on the country. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). Seat: 4A (Business Class). What makes you think you are in the majority in thinking they matter? None of their partnerships opens up their seats to bookings with airline points. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. It turns out that they were transitioning to being . @Janet, what a nonsense! I know some people dont notice boarding music at all, but its something I always remember. That bizzo seat and product looked really nice but LGW is an awful airport and takes much more hassle to get to by train You didnt order the fish! @ronnot sure which flight you are on that it takes SQ 2.5 hours. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. Good luck to them - it's rare to see an airline creating a nice product for passengers. Stay connected with the latest travel, aviation, and credit card news. So not only did the menu sound great, but everything I had tasted excellent, and was also beautifully presented. Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! All rights reserved. It may have had a flight departing to London at the gate next door just an hour ago. Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. Or pay with 140,000 points + CAD$1,479. I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. Air Canada's Signature (business) class is excellent. Yes it was 'scripted' - but it was appreciated and an individual touch. Obviously you are paid to be there, and paid to be nice to me. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. Sounds just like any other service. @majik I stand corrected (on my main point!). 3 p.m. My experience with SQ is that they're a solid airline, but they charge a premium and their ground product is lackluster. Same country? You can only take off so much clothes. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! Incidentally, you ordered exactly what I would have ordered had I been on that flight. Montreal is not a WestJet hub. Great product. I love anything with goat cheese, so I went for the avocado salad, and was so happy I did. Seems like a great product. Hopefully over time the speed will improve significantly. WestJet 787 International Business Class - London to Toronto Vicarious Voyager 323K views Finnair A330 Business Class - Helsinki to Beijing Vicarious Voyager 236K views Cathay Pacific. WestJet Boeing 787 9 Dreamliner C GUDH Aircraft Fleet on new livery colors Spirit of Canada Photos Boeing 787-9 Dreamliner WestJet Aircraft Fleet Data and Registration Number WestJet's business class bedding is great as well, with a plush pillow and a very comfortable blanket. Whoever SQ fanboys here should fly them more frequently. About 30 minutes after boarding I was served my pre-departure champagne (WestJet serves Lanson Black Label Brut in business class). Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. In general I find WestJet staff to be friendly and well intentioned, and this flight was no exception. You have successfully joined our subscriber list. Agree that quality is above LH but I immensely dislike slow meals. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. Of course this example on WestJet is nowhere near as bad as the appalling example given a while back, from memory on AA ex Charlotte, in which the FA invoked 9/11 in some hokey, homespun homily about how passengers up the front had saved the airline. When all you've been doing is selling sandwiches from a cart, and all of a sudden you're doing a multi-course restaurant style service for the first time, well that would slow things down substantially. I love trying new products, so I was so excited when I boarded the WestJet 787! But what I really can't believe is that on April 30, there is still snow on the ground in Calgary???!!! Heather Yourex-West reports - May 13, 2019 The proposed $3.5-billion bid by Onex Crop. Similarly, I liked the style of the menu and wine list. Especially an airline that previously didn't have business class. I had a feeling I'd be too full for dessert, and I was right. Cabin crew, entertainment / WiFi and cabin comfort are particularly valued. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. I want to like AA but its really bad. "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. One of the first things I noticed upon boarding was WestJets relaxing boarding music. Definitely shows that some care was put into this product. Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. Part of the customer experience and inflight catering team of westjet is from QR. But everything was just at such a slow pace. Third and each additional bag: $100.00 CAD / $118.00 USD. WS Rewards elites get Plaza @John SQ has the same problem. Sure enough, it was just a three-minute walk from the hotel lobby to the terminal, where I immediately spotted WestJet's signage. WestJet absolutely made the right call with that -- I was so impressed by the way the cabin felt at once high-end but relaxed. It depends on the schedule offered by WJ and AC and also if you are a Flying Blue member you just stick to WJ i guess. Westjet Booking Reservations sales number 850 (828)8003. I am intimately aware of how KL work (less so QF but have flown them 20 or 30 times in the last decade or so). LOL! Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. Or maybe there were some trainees onboard. In the air Inflight food and beverages Feed your cravings in the air. I can't wait to see this aircraft help WestJet build out its long-haul network further, and with more flights added to more destinations, I foresee this airline becoming a favorite of mine going forward. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. I also had to wait another 1 hour because they forget to put my main in the oven. I'm surprised that the wine list only had one Canadian wine. Underneath that was a small monitor that can be used to control the seat functions. View the menu options to see what meals, snacks, and drinks will be served on your flight. Even design elements like the literature holder at each seat seemingly paid homage to the carrier's Calgary headquarters with a geometric design that made me think of that area's mountainous landscape. WestJet 787 Business Class dining service Small dish: Salmon Mille-feuille Small dish: Italian Antipasto Main Course: Alberta Beef Short Ribs with a glass of ice wine from Ontario Main Course: Scampi Ravioli Dessert: Pie Junkie Sour Cherry Pie Salt and Pepper shaker resembling the shape of three sisters of Rocky Mountain There were no check-in counters but rather several self-check-in kiosks with a central area for customer-service agents to assist passengers as needed. WestJet, your business class is so close to being one of the best transatlantic business class products out there. 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